CDL Human Resource Growth & Product Operations Lead – Africa Jobs in Kenya



CDL Human Resource Growth & Product Operations Lead – Africa Jobs in Kenya; The Growth & Product Operations Lead will manage the operational interface between product development, data, revenue, and customer acquisition. The role ensures product features are delivered effectively, performance is tracked accurately, paid acquisition activities are optimized, and growth initiatives are executed efficiently, enabling senior leadership and technical teams to focus on strategic priorities.

Key Responsibilities

Product Operations & Quality Assurance

  • Lead quality assurance for product releases by defining test cases, conducting checks, and tracking issues through resolution.

  • Monitor product performance and prepare reports on subscribers, acquisition funnels, usage, and feature performance.

  • Develop product requirements, specifications, and documentation aligned with business priorities.

  • Coordinate activities between development teams and business functions.

  • Establish operational processes and documentation to improve efficiency.

    Paid Acquisition & Growth

  • Execute paid customer acquisition campaigns, including setup, budget allocation, monitoring, and optimization.

  • Manage advertising budgets and track CPI, CAC, and LTV metrics.

  • Analyse campaign performance and optimize channels for efficiency and ROI.

  • Collaborate with Marketing and Partnerships teams on targeting, creative, and strategy.

  • Identify opportunities to improve acquisition, conversion, engagement, and retention.

    Partnerships & Integrations

  • Coordinate telecommunications, billing, payment, and technology partner integrations.

  • Manage integration requirements, testing, implementation, and go‑live checklists.

  • Resolve integration and operational issues with stakeholders.

    Data & Performance Management

  • Produce and maintain accurate dashboards and reports.

  • Analyse subscriber, funnel, campaign, and product data to identify trends and opportunities.

  • Translate data into actionable recommendations for growth and operations.

  • Ensure key metrics
    are consistently monitored and communicated.

    Requirements

    Key Skills & Experience

  • Bachelor’s degree in Business, Marketing, IT, Computer Science, Engineering, or related field.

  • Proven experience in Product Operations, Growth, Performance Marketing, or Digital Operations.

  • Hands‑on experience in media buying and paid acquisition (social, programmatic, app‑install).

  • Strong understanding of CPI, CAC, LTV, conversion rates, and acquisition economics.

  • Analytical skills with Google Analytics, ad dashboards, and digital tools.

  • Ability to interpret data and translate insights into business decisions.

  • Strong organisational and process‑management skills.

  • Experience coordinating product development, releases, testing, or integrations.

  • Ability to work independently in a fast‑paced environment.

  • Experience with African digital, mobile, telecom, subscription, or technology products is an advantage.

  • Strong communication and stakeholder management skills

    How to apply

    For more information and job application details, see; CDL Human Resource Growth & Product Operations Lead – Africa Jobs in Kenya

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