CDL Human Resource Branch Executive - Mombasa Jobs in Kenya
Job Summary
Lead and oversee branch operations to ensure achievement of business objectives, sales targets, customer service standards and operational efficiency.
Drive business growth through effective sales and marketing strategies, client relationship management, market development and team leadership while enhancing the company's visibility and market presence within the assigned region.
Key Responsibilities
Business Development & Market Growth
Raise the company’s profile and enhance brand visibility through strategic market positioning and business development initiatives.
Develop and implement effective sales strategies to achieve regional and branch performance targets.
Create and execute comprehensive marketing plans to drive customer acquisition and market growth.
Gather and analyze market intelligence to identify business opportunities, market trends and areas for improvement.
Provide recommendations to management on product development and market expansion opportunities.
Collaborate with the marketing team to support development and enhancement of insurance products and services.
Customer Relationship Management
Develop and maintain a comprehensive client management plan.
Build and manage an updated customer portfolio.
Implement customer retention initiatives aimed at minimizing client attrition.
Foster long-term relationships with clients and stakeholders to enhance business growth.
Ensure high levels of customer service and customer satisfaction across the branch.
Branch Operations Management
Oversee daily branch operations and ensure compliance with company policies and procedures.
Analyze branch operational data and communicate key findings to relevant stakeholders.
Prepare branch statistics, management reports and sales performance reports.
Manage branch resources effectively to support operational goals.
Ensure adherence to the Company Service Charter and service delivery standards.
Implement operational improvements that enhance efficiency and service quality.
Financial & Budget Management
Manage the branch budget and monitor expenditure against approved plans.
Control operational costs and ensure efficient utilization of resources.
Monitor branch profitability and business performance indicators.
Support achievement of branch revenue and growth objectives.
Leadership & Staff Management
Supervise, coach and evaluate branch employees to ensure optimal performance.
Set performance targets and monitor achievement of key objectives.
Provide leadership, guidance and professional development to staff.
Foster teamwork, collaboration and a performance-driven culture.
Promote compliance with
company policies, procedures and ethical standards.
Perform other duties assigned in support of organizational objectives.
Staff Supervision Responsibilities
Direct Reports: Customer Service Representative.
Responsible for performance management, coaching and supervision of branch staff.
Key Result Areas (KRAs)
Achievement of Regional and Branch Sales Targets.
Customer Satisfaction Index.
Client Retention and Portfolio Growth.
Branch Operational Efficiency.
Cost Management and Budget Control.
Service Charter Compliance.
Qualifications
Bachelor’s Degree in a Business-related field from a recognized university.
Diploma in Insurance or a related insurance qualification is desirable.
Experience
Minimum five (5) years of relevant experience in the insurance industry.
At least two (2) years of experience in branch management or a supervisory role.
Demonstrated experience in sales and marketing of insurance products.
Proven track record in business development, customer relationship management and branch operations.
Technical Skills
Insurance Operations and Products Knowledge.
Sales and Business Development.
Marketing Strategy Development.
Customer Relationship Management.
Branch Operations Management.
Budgeting and Financial Management.
Market Research and Competitive Analysis.
Performance Monitoring and Reporting.
Data Analysis and Decision-Making.
Team Leadership and Staff Development.
Key Competencies
Strategic Thinking and Planning.
Commercial Acumen.
Leadership and Team Management.
Customer Focus and Service Excellence.
Sales and Negotiation Skills.
Communication and Presentation Skills.
Relationship Building and Networking.
Problem-Solving and Decision-Making.
Results Orientation and Accountability.
Adaptability and Initiative.
Personal Attributes
Reliable and dependable.
Strong problem-solving abilities.
Effective leader and motivator.
Highly professional and ethical.
Customer-focused and relationship-oriented.
Self-driven and performance-oriented.
How to apply
For more information and job application details, see; CDL Human Resource Branch Executive - Mombasa Jobs in Kenya
Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 3 Best Africa Jobs.
