Catering Industry Client Service Officer Jobs in Kenya

Catering Industry Client Service Officer Jobs in Kenya

Our client in the catering industry seeks to recruit a highly talented and passionate person to fill the role of the client service officer.

Main Duties and Responsibilities

  • Respond to guests needs and anticipate their unstated ones
  • Be a custodian of excellent customer experience and ensure all other staff follow.
  • Furnish the management with any customer concern for improvement or remedial action
  • Anticipate and react promptly to guests’ requirements and assists them with their inquiries
  • Actively listen and resolve guests’ complaints
    Coordinate and manage communication between guests and staff and follow up to ensure complete service delivery.
  • Log the day’s activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
  • Follow up and respond to all customer concerns both online and offline.
  • Ensure that this is followed through and executed within the set timelines.

    Required Qualifications
  • Degree in hospitality management or related field
  • 3 – 4 years of experience in the same position
  • Proven working experience as a client service officer with clear deliverables and achievements.
  • Adequate knowledge of personalized services principles and processes
  • Familiarity with industry’s latest trends
  • Excellent in execution
  • Experience in training other staff on customer service a plus.
  • Excellent problem resolution skills along with outstanding communication and active listening skills
  • Highly responsible and reliable with a professional presentation

    How to Apply
  • If qualified kindly send your resume to vacancies@jantakenya.com with the title “Client Service Officer” on the subject line and kindly indicate net salary expectation by 29th August 2019.

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

    • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2024/25

    Current Scholarships 2024/2025 - Fully Funded

    Full Undergraduate Scholarships 2024 - 2025

    Fully Funded Masters Scholarships 2024 - 25

    PhD Scholarships for International Students - Fully Funded!


    Funding Opportunities for Journalists 2024/2025


    Funding for NGOs 2024/2025


    Funding for Artists 2024/2025


    Funding for Entrepreneurs 2024/2025

  • ✅Over 4500 Current Fully Funded Scholarships for International Students 2024
  • ✅ Undergraduate Scholarships 2024
  • ✅ Masters Scholarships 2024
  • ✅ PhD Scholarships 2024 Click Here!
    _
  • Jobs in Kenya
  • Jobs in Uganda
  • Jobs in Ethiopia
  • Jobs in Nigeria
  • Jobs in South Sudan
  • Jobs in South Africa
  • Jobs in Rwanda
  • Jobs in Zambia
  • Jobs in Malawi
  • Jobs in Ghana
  • Jobs in Tanzania

    ***