Caritas Relationship Officer – Micro Business Jobs in Kenya

Caritas Relationship Officer – Micro Business Jobs in Kenya

Job Purpose

Provide financial and business solutions to micro customers including credit solutions, liability products and customer service.

Key Responsibilities

Driving customer recruitment for micro business customers.

Leading in developing suitable products and services for micro in liaison with the branches, HOD Retail Banking and the Product Development team

Delivery of exceptional performance through the micro business team.

Proactive leading and directing the relationship teams accountable for the portfolio of micro business customers.

Taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team.

Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention.

Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs.

Conducting regular customer visits to enhance relationship development and customer maintenance, as well as growth of the business wallet.

Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.

Monitoring performance against set targets.

Conducting customer engagement

initiatives like financial literacy, coaching and mentorship

Qualification and Experience Requirements

Holder of bachelor’s degree in a business-related field.

Thorough knowledge of MSME banking product and policies.

Minimum 3 year working experience in the same position

Professional banking qualifications will be added advantage

Knowledge of lending products and prudential guidelines.

Ability to lead teams and deliver business results.

Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying.

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