Caritas Nigeria Technical Officer, Quality Improvement Jobs

Caritas Nigeria Technical Officer, Quality Improvement Jobs

Summary of Role

  • The Technical Officer, Quality Improvement, under the supervision of the Senior Technical Specialist, Quality Improvement, will be responsible for the design and coordination of Quality Improvement projects in assigned health facilities.

  • S/he will track, collect and analyze routine and intermittent Quality Improvement processes and indicators (including ART Surge indicators) according to PEPFAR Nigeria and the Nigerian Government’s QI plan for HIV/AIDS services in assigned Sub Region.

    Description of Roles & Responsibilities

    Provide effective support in the following regards:

  • S/He will oversee a large number of high volume Service Delivery Facilities (SDFs)

  • Lead the processes for assessing and identifying service delivery interruptions and areas that require improvement in the assigned state.

  • Monitor implementation progress across the three 95s for all tier 1 & Tier 2 SDFs and immediately flag gaps for resolution.

  • Produce analytical summaries (graphs, charts, tables, narratives and appealing visuals) as requested for internal and external reporting requirements (including Site Improvement through Monitoring Systems SIMS).

  • Promote the culture of Implementation Science within their assigned state and ensure Data Driven Information Use (DDIU) is used to direct program implementation in the Sub Region, and health facilities.

  • Provide training and support to both the Technical Assessment (TA) teams and the facilities.

  • Support and provide ongoing training for performance measurement to the site staff.

  • Mentor 100% of QI focal persons in all allocated SDFs on all QI tools and processes.

  • Ensure that 100% of SDFs receive quarterly visits for Quality Improvement (QI).

  • Ensure each SDF has a QI focal person/team that is functional with updated annual QM (Quality Management) Plans.

  • Complete an SDF checklist for each facility at least once every quarter.

  • Ensure 100% of all supported SDFs have a Quality Management Plan.

  • Carry out documentation audit on folders and registers for 100% of allocated SDFs at least once every quarter.

  • Follow up on all QoC issues from site visits or data validation exercises.

  • Ensure that 100% of allocated SDF QI teams submit monthly facility report and are supported remotely through monthly telecoms.

  • Administer Patient Satisfaction Monitoring (PSM) and Health Care Workers Satisfaction Monitoring (HCWSM) forms; analyze the results and forward findings to appropriate channels

  • Conduct evaluation of Quality Improvement (QI) and Strategic Information (SI) activities in each SDF and provide feedback to key management staff.

  • Carry other activities as assigned from time to time.

    Reporting & Supervision

  • The Technical Officer, Quality Improvement will report to the Senior Technical Specialist, Quality Improvement in the State and work closely with all Caritas Nigeria Program Area Leads in the state and headquarters.

    Additional Responsibilities

  • The Responsibilities (Above) are not all-inclusive.

  • The employee will also
    perform other related tasks as required and will be responsible for reporting and communicating progress and achievement of the specific assigned tasks.

    Desired Qualifications, Skills and Experience
    Qualified applicants must have:

  • Bachelor’s Degree in Medical Science or Data Science or Management or Social Sciences, or Public Health or Biostatistics, or Epidemiology.
  • A primary degree in Medicine or Pharmacy or Nursing is an added advantage.

  • Minimum of three (3) years’ mandatory

  • knowledge and experience in the design, implementation and management of Quality Improvement and/or Implementation Science in HIV/AIDS prevention, care and treatment program.

  • Experience and knowledge of ART Surge Response is a major requirement.
    Experience designing and managing M&E plans, tools, and activities for donor-funded HIV programs is required.

  • Familiarity with Quality Improvement Methodologies (PDSA, STOC, etc.) and PEPFAR indicators, reporting requirements and QI processes like SIMS is required

  • Candidates with Implementation Science or research competencies, including research methods, statistical analysis, scientific writing and dissemination; as well as proficiency in MS Excel, MS Word and SPSS and/or other data analysis software are highly desirable.

  • Experience of dealing with difficult and sensitive situations in a professional manner.

  • Ability to work under pressure, efficiently handle multiple tasks, quickly find creative solutions to problems and challenges that arise, and manage stress and time in a fast-paced work and fluid operating environment.

  • Ability to foster and maintain a spirit of unity, teamwork, cooperation, and learning.
    Willingness and ability to travel.

  • Strong communication and interpersonal skills.

  • Sensitivity in working with multiple cultures and beliefs, and to gender equity.

  • Proficient with Microsoft Office software: MS Word, Excel, PowerPoint, Outlook, etc.

  • Ability to work both independently and as a part of a team.

    How to Apply

  • For more information and job application details, see; Caritas Nigeria Technical Officer, Quality Improvement Jobs

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