Career Directions Limited It Specialist – Business Applications Jobs in Kenya

Career Directions Limited It Specialist – Business Applications Jobs in Kenya

About This Role

Reporting to the manager of IT, the job holder will be required to administer and support BI and Mediation applications by liaising with the business to ensure expectations are met on time.

Roles and Responsibilities

Monitor BI and Mediation applications ensuring that all downstream applications receive inputs

Perform data catch-up and other corrective actions in the event of faults

Perform data quality and consistency checks on data in the BI and Mediation applications

Generate and circulate daily, weekly and monthly application QOS reports

System administration of BI and Mediation system by ensuring system and user configurations are set up correctly

Handling business requests which involves carrying out feasibility study and implementation on BI & Mediation systems

Document BI and Mediation processes/systems and ensure they are up to date

Perform troubleshooting, first/second level support and resolution of issues with respective system vendors

Project involvement in procuring and implementation of BI and Mediation systems /upgrades

Involvement in system design and assess the effectiveness of technology resources already in use or new systems that are being implemented

Redundancy and back up management – ensuring redundancy for BI and Mediation are backed up and that backup system is available and working

Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks
Generate on-demand reports for the business users, as well as Training of users.

Skills Requirement and Qualifications

Bachelor’s Degree in Computer Science or Information Technology

4-5 years of relevant experience in a Telco

Qualification in Programming / Databases

Qualification in ITIL /E-TOM

Drive and Initiative

Customer focus

Ability to work well as a part of a team

Problem solving

Ability to work long hours to meet deadlines

Good interpersonal skills, innovative and creative

Ability to work without supervision

Career Directions Limited It Specialist – Business Applications Jobs in Kenya