CARE Program Quality, Accountability & Learning Manager Jobs in Kenya

CARE Program Quality, Accountability & Learning Manager Jobs in Kenya

Job Summary & Purpose:

  • The purpose of this position is to ensure the CO program is of high quality, mainstreams gender transformational approaches, utilizes learning and knowledge within and outside of CARE Kenya to develop/design and improve programs to achieve high impact.

  • The position will have direct supervisory role of some Program/Project Managers and Strong Dotted line of all Program / Project MEAL Coordinators and Officers.

    Tasks and Responsibilities.

    R 1: Guiding development and implementation of CO impact measurement systems (30%)**


  • Provide technical advice, support and development/review of the CO LRSP and program strategies to guide program quality improvements

  • Lead MEAL and research activities to provide relevant up to date information for use in designing and improving programs/projects

  • Coordinate and take a leading role in the development and functionality of monitoring and evaluation system and MEAL for impact measurement especially to impact groups as well as for specific target beneficiaries per initiative

  • Review and advice Programs Director on all programmes to ensure that these are all are grounded in CARE’s programming principles and approaches and ensure all programmes (both long term and emergency response programmes) address the underlying causes of poverty. This will be through working with the MEAL staff of all Programs / Projects , including having a strong dotted line to all of them.

  • Support the Senior Program Managers and Programs Director in the selection and formalization of strategic partnerships that are aimed at increasing CARE’s impact and commitment to women and girls – ensuring there is an updated partnership strategy

  • Ensure national level impact indicators for each impact group is developed and monitored.

  • Work with programme staff to ensure that all programs have coherent impact measurement systems in place, and that these systems are linked into the CO knowledge management system and generate the required evidence for learning and advocacy.

    R2: Program Management for Program Quality, learning & Accountability Department and assigned Programs / Projects (30%)

  • Provide leadership for effective coordination and management of assigned Programs / Projects in line with program quality standards, policies and guidelines (global, national, technical specific and in line with program design.**

  • Ensure that Programs / Projects portfolio are managed in a manner which achieves stated goals and objectives, is in line with CARE policies and procedures and donor rules and regulations, and demonstrate sound resource management.

  • Ensure that qualified staff and appropriate management tools, policies, procedures and systems are in place to properly manage, guide and supervise staff to achieve results.

  • Monitor the assigned Programs / Projects to ensure that they are implemented in a professional manner in line with the Programs / Projects proposal and with donor rules and regulations through Programs / Projects visits, program review sessions, development and review of annual implementation plans, program performance reports, activity reports among other verifiable program management tools and processes.

  • Work closely with units in Program Support (finance, procurement, HR, Fleet, logistics etc.) to ensure proper coordination exists for efficient implementation.

    R3: Staff Management for the Program Quality, Accountability and Learning and the assigned Programs/ Projects (20%)

  • Supervise, mentor, coach and manage direct and strong dotted lines staff and ensure effective management of all of them.

  • Provide proper supervision and management for all direct reports and lead the establishment and functioning of a strong, effective and coordinated team.

  • Ensure the proper implementation of CARE's performance management system for direct reports, including job description and IOP development, regular feedback, mid-term reviews and annual performance appraisals.

  • Keep abreast of all staff issues by regular visits to the projects and regular communication and follow ups.

  • Ensure effective team coordination through regular forums of key management and MEAL staff and general staff forums to review the program, strategic direction, enhance learning and knowledge sharing for use in ongoing and in development of new program areas. **

    R4: Capacity building of staff and technical Support (15%)


  • Guide and support the technical advisors, MEAL Coordinators, MEAL Officers and Program/ Project Managers in implementation in line with the CO and
    CI strategy, programme approach and approved strategies.

  • Provide input in the design of new initiatives to ensure the needs of impact groups are addressed in accordance with CARE Kenya’s programme approach.

  • Assist in the review of evaluation, baselines and other researches done at the country office.

    R4: Emergency preparedness and response (5%)

  • Work with the national emergency coordinator to ensure that issues of emergency preparedness and response include analysis of specific needs of impact groups in emergency response.

  • Support the emergency team in timely assessment, monitoring and review of emergency initiatives

  • Support the emergency team in developing an M&E framework that seeks to integrate accountability, performance review and use of lessons-learned to guide decision-making and institutional learning within CIK programming and CARE International

    R5: Any other appropriate duties assigned by supervisor


  • Spending Authority: Up to $8,000 (Ksh.800,000) *Can adjust in line with revised approval policy

  • Supervision (Direct): Program / Project Managers ; MEAL Coordinators ; MEAL Officers

  • Decision Making: strategic, analytical and research decision making. **

    Contacts/Key Relationships (internal & external):

  • The Program Quality, Accountability and Learning Manager is a member of the senior management team, and so will have close contact with all other members of this team.

  • The Program Quality, Accountability and Learning Manager reports directly to the Programs Director and has a dotted reporting line to the Country Director.

  • Apart from three direct reports, the manager will work closely with thematic area Senior Program Managers, Programme Coordinators, Project Managers, and finance units.

  • Coordinates with CI Programme quality and learning personnel and Regional management unit technical personnel and other stakeholders in the implementation of the programme approach.

    Working Conditions:

  • Position is based in Nairobi with up to 40 % travel to the field offices & Projects.

    Qualifications and Experience Required

  • Masters degree – in Social Science, Impact measurement, Project management or any other relevant field.

  • At least 5 years experience in senior management positions in monitoring and evaluation and program quality in development programs in at least two of the following areas; health, economic empowerment, livelihood interventions, combined with staff management

  • Excellent written, verbal English and presentation/communication skills.

  • The ability to coordinate effective team work and to work effectively within a team

  • Diplomacy, tact and negotiating skills

  • Proficient in MS Office Suite and highly organized and able to multitask.

  • Demonstrable ability to develop and implement monitoring and evaluation systems and plans


  • Post graduate education in relevant area

  • In depth understanding of underlying causes of poverty and vulnerability analysis in Kenya with good knowledge of the political, economic, social and technological environment is desirable.

  • Experience and knowledge on the development of theory of change desired

  • Knowledge of statistical computer packages e.g. SPSS, EPI-INFO etc.

  • Senior management experience in development agency

  • Extensive knowledge of CARE programme approach, programming principles and frameworks is an added advantage


  • People Skills: Ability to work both independently and as a team player .The post holder needs to be able to work independently whilst supporting a wider team of monitoring and evaluation staff in other departments as well as the team in the his/her unit and demonstrates leadership. The post holder needs to demonstrate diplomacy, good communication skills, possess excellent analytical skills, facilitation skills, and the ability to work as a team player.

  • Integrity: Works with trustworthiness and integrity and has a clear commitment to CARE's core values and humanitarian principles.

  • Resilience/adaptability and flexibility: Ability to operate effectively under difficult circumstances and to interact effectively with a geographically dispersed multicultural team.

    How to Apply

  • For more information and job application details, see; CARE Program Quality, Accountability & Learning Manager Jobs in Kenya

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