Care Assessor Jobs in Kenya

Care Assessor Jobs in Kenya



About the Role
  • This position is responsible for managing the client’s benefits as per the policy and responding to clients queries through email/telephone.

    Responsibilities
  • Reviewing and issuing pre-authorization.
  • Handling the 24-hour call center (cell phones /office lines) and responding to clients’ queries as they arise.
  • Interacting with clients, brokers, clinicians, APA relationship officers, and schemes HR’s as required to resolve problems/update progress in a manner consistent with the principles of the policy.
  • Conducting hospital visits to assess patient’s care throughout the continuum of care for diagnosis/procedures as well as maintaining the client’s /provider relationship.
  • Reporting adverse occurrences relating to clients’ management, and policy with appropriate action to ensure compliance with quality patient care.
  • Coordinating step-down management and referrals for all clients with chronic diseases
  • Participating in health talks/wellness camps and service meetings
  • Participating in company CSR and brand-building activities in liaison with other departments.

    Academic Qualifications
  • Bachelor’s degree/Diploma in relevant field

    Job Skills and Requirements
  • Team player with strong interpersonal and persuasive skills
  • Good Communication and interpersonal skills
  • Good analytical skills and keenness to details
  • Excellent Negotiation skills
  • Effective decision maker

    Professional Qualifications
  • Any Relevant professional qualification

    Experience
  • At least 4 years of relevant experience

    How to Apply

    Strong preference will be given to candidates with the above qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your application to: recruitment@apollo.co.ke

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