Car Auto Care Customer Service Jobs in Nairobi, Kenya
Car Auto Care Customer Service Jobs in Nairobi, Kenya
Our client in motor vehicle industry are looking to hire a well-groomed Customer Service with sales and marketing skills.
She should have digital marketing skills, well-spoken with business acumen, be customer-focused, and be dedicated to offering service while providing solutions and support in a timely manner.
Duties and Responsibilities
Customer Service
Welcoming customers and attending to their needs in a warm and friendly manner
Answering the office telephone in a courteous manner.
Responding to queries that come through the emails
Filling and following up on job cards and film requisition forms.
Making customer quotations and issuance of tax invoices and payment receipts.
Timely banking of cash sale proceeds and petty cash management.
Stock recording and monitoring and also participating in monthly physical stock count
Proper filing of all office documents and information
Ensure smooth running of the workflow by checking what the technicians are doing from time to time
Following up on client feedback and documenting the feedback
Timely preparation and sending of weekly reports that capture the number and nature of enquiries received via email, phone, WhatsApp and walk-ins as well as client feedback report. Technical department report as well.
Overseeing the general branch operations to ensure everything runs smoothly
Any other duty assigned from time to time
Communication skills-oral and written
Sales & Marketing
Responding to queries that come through the emails
Online marketing of the products and services to generate sales
Maintaining, updating and submitting of daily sales records
Selling of company products
and services to clients and also through online platforms
Processing of the documentation, the payments and registering of the products sold to and on the behalf of the customer in a timely manner
Support in media engagement and management generating sales
Engages in superior customer service by making information readily available
Persists in sales even in the face of failure
Demonstrates products and services as deemed necessary by clients and management
Key Qualifications
Diploma/Degree in Business Related Course.
Internship to 2 years maximum
Customer services
Sales (in-house)
Sales and Office administration relevant experience in digital marketing
Very good writer skills.
Other skills needed: multitask environment, communication and organizational.
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
Presentation skills
Attention to detail
Business acumen.
Professional attire.
N/B: Candidates between 23- 26 years are encouraged to apply.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service – Car Auto Care ) to
jobs@corporatestaffing.co.ke before 18th May 2022.
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