Capi-Map Promotions PLC Call Agent Jobs in Ethiopia
Capi-Map Promotions PLC Call Agent Jobs in Ethiopia
Company ProfileCapi-map promotion is newly emerging company established in 2019 by prominent marketing and management professionals with the aim of bridging the gap between creative promotional activities and the current ineffective ways of doing so.
We are mapping opportunities through providing market insights and proven methods to engage with your consumers effectively.
The services we offered
Event organization
Below the line promotion
Market study
Merchandizing support
Sales automation
Currently the company established a new business namely, afro passengers and cargo ride business by integrating marketing and IT professionals.
And stands for serving our clients by providing a triple service/ public transport, cargo and delivery service/. Beside the above activities
Job summary
Our company looking for a highly organized professional and working experience in call center areas.
The successful applicant will be responsible for full operation of receiving calls from customers and full filling their needs.
Call agent Duties and Responsibilities
Call center representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.
Take customer calls and provide accurate, satisfactory answers to their queries and concern.
De-escalate situations involving dissatisfied
customers, offering patient assistance and support
Call clients and customers to inform them about the company's new product, services and policies
Guide callers through troubleshooting, navigating the company site or using the product or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required
Completing call notes and call reports as necessary and updating them.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company's customer management policies
Job Requirements
Experience and skill
Education minimum: diploma in any field
Experience: 2 /two/ years
How to Apply
Interested applicants, fulfilling the above requirements can submit non-returnable applications with CV and copies of relevant academic credentials in person to the following address within 10 (Ten) days from the date of this announcement.
Address: bole sub city woreda 05 around new stadium near to checheho cultural restaurant
Mobile: 0960111212 & 0961111212
Email: dawit.capimap@gmail.com
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