Cape Union Mart IT Functional Analyst Jobs in South Africa

Cape Union Mart IT Functional Analyst Jobs in South Africa


Job Description

Our IT team is looking for an innovative, independent thinking Functional Analyst who exercises good judgement. This person must have a high level of technical expertise, be passionate about IT processes, methodical and be solutions focussed.

Duties and Responsibilities:

• Conduct functional analysis across our ecommerce sites, order management system and CRM system, to identify business requirements and define functional specifications.

• Work with cross-functional teams including business stakeholders, IT, and vendors to design and implement solutions that meet business requirements.

• Collaborate with end-users to identify issues and develop solutions that address their needs.

• Ensure documentation and training materials are up-to-date to support end-users and future system changes.

• Stay current on industry trends and advancements.

• Perform and assume technical leadership for the configuration, with support from 3rd party vendors

• Collaborate with business stakeholders to understand and document requirements for system changes or improvements.

• Develop functional specifications, use cases, and system workflows to support project development.

• Work closely with IT development teams to implement solutions that meet business requirements.

• Conduct user acceptance testing (UAT) to ensure solutions meet business needs.

• Troubleshoot and resolve issues related to systems.

• Provide ongoing support and maintenance for order management processes and data systems.

Requirements:

• Degree in Computer Science, Information Systems, or related field.

• 3+ years of experience in functional analysis of warehousing systems in retail.

• Strong understanding of warehousing operations in retail.

• Excellent analytical and problem-solving skills.

• Experience with warehouse management systems (WMS).

• Ability to work collaboratively in a team environment.

• Excellent verbal and written communication skills.

• Ability to manage multiple projects and priorities in a fast-paced environment.

Job Related Behavioural Competencies.

• Analytical thinking and problem solving

• Eagerness to learn.

• Time Management and ability to meet deadlines and overcome challenges.

• Ability to clearly and concisely articulate problems and explain exactly how to reproduce them.

• Being proactive and taking initiative in your role.

• Ability to effectively work in a team environment while being self-directed and highly motivated.

• Team player

• Ability to build strong relationships.

• Verbal and written communication skills


Preferred Qualifications:

• Experience with eCommerce, order management and data systems

• Experience in a retail environment with multi-channel order fulfilment (e.g. brick and mortar, e-commerce).

• Familiarity with agile methodologies.

• Experience with SQL or other database management tools.

How to Apply

For more information and job application details, see; Cape Union Mart IT Functional Analyst Jobs in South Africa

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