Cape Grace Managed by Accor Talent and Culture Intern Jobs in South Africa

Cape Grace Managed by Accor Talent and Culture Intern Jobs in South Africa

Position Scope:

The Director of Talent & Culture will oversee the day-to-day operations of the Talent & Culture function across the Mantis Collection portfolio. This position is also responsible for the design and implementation of the brand’s Talent & Culture strategy to position Mantis as an employer of choice in the local and international market. This position will be based in Cape Town.



  • Guide management to formulate and fairly implement appropriate human resources policies and procedures.

  • Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives of Accor and the Mantis Collection.

  • Responsible for preparing the annual Human Resources Business Plan ensuring the objectives fully addresses the business objectives of the relevant Mantis Collection hotel and needs of the employees.

  • Ensure all practices are complete, in keeping with local legislation.

  • Route documentation to relevant offices in a timely manner.

  • Overseeing the timely and confidential management of employee data.

  • Ensure that all departments have a complete set of Departmental Operations Manuals, which are annually reviewed to reflect current standards of performance.

  • To ensure that an efficient and accurate filing system, both manuals as well as electronically is always maintained.

  • To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.

  • To ensure adherence / compliance of relevant legal statues/returns.

  • To ensure that employee facilities are maintained and cleaned to Accor’s standards of operation, including the Employee Restaurant, Locker Rooms, and Clinic etc.

  • Operational

    Recruitment and Selection

  • To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for Accor employment, whereby the primary focus is to provide development opportunities and promotions from within the company, with external recruitment as back up.

  • To establish an effective external recruitment procedure to obtain the best talents in the marketplace at competitive, but responsible remuneration packages.

  • To ensure that the external recruitment takes place through batches so that the new joiners are properly inducted into the system, along with the Orientation Programme.

  • Ensure that the hotel adheres to approve staffing levels, job titles and organisation structure in accordance with Accor’s payroll initiatives.

  • Ensure that Job Descriptions, Employee Specifications and Task Lists are correctly administered and recorded in employee’s personal files.

  • Recommends suitable employees for inter-company transfers and maintains regular communication with identified candidates.

  • Ensure recruitment and advertising reinforces the corporate identity, projects a professional image and is used as a last resort.

  • Represents hotel in meeting government requirements, coordinating with Department of Manpower, Department of Immigration, Hygiene and Health authorities.

  • Maintains close relationship with academic institutions and hotel schools.

    Manpower Planning

  • Coordinate and update Manpower Plans ensuring that adequate succession planning is in place to satisfy turnover requirements.

  • Manages hotel Evaluation and Appraisal processes.

  • Coordinates and approves transfers and promotions at Guest Services & Operations Support and Team Leader level ensuring hotel moves towards Zero Based Staffing Guide.

  • Review Manning requirements every year before the Business Plan exercise in line with the Business strategies.

  • To continuously question the ideal mix of Full Time, Contract and Outsourced employees in each Department.

    Compensation and Benefits

  • Research competitive compensation and benefits packaging, benchmarking costs, ensuring the hotel remains competitive.

  • Coordinate and approve the annual review
    of organisation charts and benefits grids.

  • Administer annual salary review proposals ensuring equality and fairness.

  • Manage HR computer systems to effectively manage payroll.

  • Manage employee insurance programmes.

  • Coordinate Change of Status processing to ensure accurate payroll reporting.

  • Manage leave liability in accordance with established policy following the scheduler system.


  • Ensure close and professional relationships are established and maintained between management, employees, Accor representatives, other Hotels, government officials and the local community.

  • Represent management in dealings and disputes.

  • Ensure open communication and transparent management style.

  • Ensure consistent and fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviours.

  • Ensure that an effective Communications Programme is implemented that maximises employee’s awareness of our objectives, philosophy, and operating concepts.

  • Effectively communicate core values and behavioural standards to all levels of staff.

  • Develop a complete package of employee collateral and learning aides to ensure a high level of professional and personable conduct in keeping with accepted standards.

  • Ensure the effective dissemination of corporate materials.

  • With the Training Manager plan and publish Annual / Monthly / Quarterly Consolidation Plan and Electronic Newsletter.

  • To counsel employees on career prospects, job related and personal matters, discipline etc.

  • To administrate and supervise the Hotel employee recognition programs as outlined in the Policies and Procedures

  • To ensure robust Exit Management system

  • To take employee feedback through Accor talk along with the General Manager and employee feedback surveys.

  • Take an active involvement in the Welfare, Safety, Development and Well-being of employees providing advice, counselling and truthful, diplomatic feedback.

  • Provide sufficient training and development opportunities to ensure subordinates are confident, well trained and professionally equipped to deal with the demands of their function.

  • Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision.

  • Prudently balance the management of resources and standards of service to meet the financial goals of the hotel and the guest expectations levels of our guests.

  • Respond to changes as dictated by hotel, industry and company.

  • Exercise responsible management and positively representing the hotel management team and Accor.


    Required Skills/Abilities:

  • Excellent verbal and written communication skills.

  • Excellent interpersonal, negotiation, and conflict resolution skills.

  • Excellent organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

  • Ability to prioritize tasks and to delegate them when appropriate.

  • Ability to act with integrity, professionalism, and confidentiality.

  • Thorough knowledge of employment-related laws and regulations.

  • Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

    Education and Experience:

  • Bachelor's degree in Human Resources, Business Administration, or related field required.

  • A minimum of five years of human resource management experience preferred.

    How to Apply

    For more information and job application details, see; Cape Grace Managed by Accor Talent and Culture Intern Jobs in South Africa

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