Calltronix Contact & Training Centre IT Operations Engineer – Specialist Jobs in Kenya



Required Education

  • Diploma or Bachelor’s Degree in IT, Computer Science, Information Systems, or related discipline.

    Required Experience
  • 1–2 years in IT service desk or technical support role.

  • Experience in 24/7 operational or enterprise support environment advantageous.

    Required Skills

  • Proficient in troubleshooting Windows OS, end‑user devices, and basic networking (TCP/IP, LAN, Wi‑Fi, DNS, DHCP).

  • Familiarity with telephony, CRM platforms, ITSM/ticketing tools, and remote support.

  • Understanding of access control, cybersecurity fundamentals, and ITIL® processes.

  • Vendor certifications (Microsoft, networking, telephony) advantageous.

  • Strong customer service mindset and communication skills.

  • Analytical problem‑solving with structured troubleshooting.

  • Ability to work under pressure while maintaining integrity and accountability.

  • Collaborative team player across functional units.


    How to apply

    For more information and job application details, see; Calltronix Contact & Training Centre IT Operations Engineer – Specialist Jobs in Kenya

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