Call Center Supervisor Jobs in Kenya

Call Center Supervisor Jobs in Kenya


  • We are Oxygen 8 Group, a global technology solution provider of multi-channel solutions with operations in over 32 countries.

  • We are looking for a competent Call Center Supervisor to organize and direct the staff of our call center.

  • You will be responsible for assessing their work and give them feedback to maximize performance.

  • The goal is to drive excellent performance from your team that will bring sustainable business growth.

    Main Responsibilities

  • Hire and onboard new employees

  • Train the call center staff

  • Assist in the formulation of targets for individuals and teams

  • Answer questions from staff and provide guidance and feedback

  • Anticipate escalation and take over calls when needed

  • Devise ways to optimize procedures and keep staff motivated

  • Measure performance with key metrics such as call abandonment, calls waiting etc.

  • Ensure adherence to policies for attendance, established procedures etc.

  • Keep management informed on issues and problems

  • Prepare monthly/annual results and performance reports

    Preferred minimum qualifications

  • Bachelor’s degree in any business related field.

  • At least 5 years’ experience in a similar role.

  • Proven experience
    as call center supervisor/manager or similar supervisory position

  • Experience in customer service is essential

  • Outstanding communication and negotiation abilities

  • A results-oriented approach individual

  • Tech savvy with knowledge of telephone equipment and relevant computer programs

  • Knowledge of performance evaluation procedures

  • Excellent organizational and leadership skills

    How to Apply

  • If you meet the above set minimum qualifications, we’d like to meet you.

  • Please send us your application to: hr@oxygen8group.com so as to reach us on or before 20th November, 2020.

  • Please indicate the position applied for on the email subject line.

  • Only shortlisted candidates will be contacted.

  • Oxygen 8 Group is an equal opportunity employer.

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.