Call Center Representatives Jobs in Kenya

Call Center Representatives Jobs in Kenya


  • We are Oxygen 8 Group, a global technology solution provider of multi-channel solutions with operations in over 32 countries.

  • We are looking for Call Center Representatives who will be the liaison between Oxygen 8 Group and its current and potential customers.

  • The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Main Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

    Preferred Minimum Qualifications

  • Bachelor’s degree in any related field.

  • Previous experience in a customer support role is required

  • At least 2 years’ experience in a similar role.

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Ability to multitask, set priorities and manage time effectively

  • Customer focus and adaptability to different personality types

    How to Apply

  • If you meet the above set minimum qualifications, we’d like to meet you.

  • Please send us your application to: hr@oxygen8group.com so as to reach us on or before 20th November, 2020.

  • Please indicate the position applied for on the email subject line.

  • Only shortlisted candidates will be contacted.

  • Oxygen 8 Group is an equal opportunity employer.

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.