Call Center Representatives Jobs in Kenya

Call Center Representatives Jobs in Kenya

  • We are Oxygen 8 Group, a global technology solution provider of multi-channel solutions with operations in over 32 countries.

  • We are looking for Call Center Representatives who will be the liaison between Oxygen 8 Group and its current and potential customers.

  • The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Main Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend educational seminars to improve knowledge and performance level

  • Meet personal/team qualitative and quantitative targets

    Preferred Minimum Qualifications

  • Bachelor’s degree in any related field.

  • Previous experience in a customer support role is required

  • At least 2 years’ experience in a similar role.

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Ability to multitask, set priorities and manage time effectively

  • Customer focus and adaptability to different personality types

    How to Apply

  • If you meet the above set minimum qualifications, we’d like to meet you.

  • Please send us your application to: so as to reach us on or before 20th November, 2020.

  • Please indicate the position applied for on the email subject line.

  • Only shortlisted candidates will be contacted.

  • Oxygen 8 Group is an equal opportunity employer.

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