Business Operations Associate Jobs in Kenya

Business Operations Associate Jobs in Kenya

The job holder will be responsible for facilitating efficient funds/portfolio administration, fund performance measurement, analytics and reporting to ensure efficiency, timeliness and effective customer satisfaction.

The individual will report to the Business Operations Team Leader.

Key Responsibilities

  • Oversee performance measurement and analytics, fees calculation/reporting to Finance and Fund Management.
  • Responsible for pricing and yield calculation.
  • Preparation of management reports for Head of Business Operations.
  • Handle client, production and regulatory and management reporting .
  • Oversee the management of client correspondences to ensure immediate responses and maximum client satisfaction.
  • Oversee the process of account opening, edit of data in system and all data capture for accuracy, integrity, timeliness and risk management.
  • Update of income distribution transactions
    Cash reconciliation between custody and fund manager and making follow ups with custodians on reconciliation items
  • Review the report prepared on all logged client interactions in the client log and tracking to ensure all issues are closed and provide the same for monthly management meetings.
  • Review and propose improvement of the operations processes from time to time.
  • Resolve client complaints
  • Follow up on systems issues and follow
    up to ensure SLA timelines are met.
  • Daily Reporting of Valuations Reports to third parties and publishing of Unit trust prices.
  • Perform any other duties as may be assigned from time to time

    Delegated Authority:

  • As per the approved Delegated Authority Matrix
  • Key Performance Measurements
  • Turn Around Time
  • Client Satisfaction Index


  • Bachelor’s degree in a business related field
  • 3-5 years’ experience in a similar position
    Professional certification in accounting (CPA part 2)
  • Knowledge of investment classes
  • Excellent organisational , analytical and IT skills
  • Report writing skills

    How to Apply

  • Interested candidates should apply online by 8th December,2018

  • For more information and job application details, see; Business Operations Associate Jobs in Kenya

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