Broadway Pharmaceuticals for Help Desk Manager Jobs in Ghana

Broadway Pharmaceuticals for Help Desk Manager Jobs in Ghana

Job Duties

• Manage the help desk team and evaluate performance.

• Ensure customer service is timely and accurate on a daily basis.

• Recruit, train and support help desk representatives and technicians.

• Set specific customer service standards.

• Contribute to improving customer support by actively responding to queries and handling complaints.

• Establish best practices through the entire technical support process.

• Follow up with customers to identify areas of improvement.

• Develop daily, weekly and monthly reports on help desk team’s productivity.

• Provide customer feedback to the appropriate internal teams, like product developers.

Qualification Required & Experience

• 2 years work experience.

• Customer-service oriented with a problem-solving attitude.

• Excellent written and verbal communications skills.

• Team management skills.

• HND

How To Apply