British High Commission Residence Butler Jobs in South Africa

British High Commission Residence Butler Jobs in South Africa

Main purpose of job:

Reporting to Residence Manager, the Butler / Operations Supervisor is responsible for ensuring the the smooth running of the household and the servicing of the principals (High Commissioner & Consul Generals) and their guests. They will learn the personal preferences of the principals and ensure that the Residence facility and services are delivered in a proactive, discreet, timely, thoughtful and unobtrusive manner.

They provide leadership to the housekeepers, security, contract gardeners and any other outsourced staff, ensuring the property and the service provided are of a high standard and cost efficient. They handle external commercial clients and guests and participate in increasing the usage of the Residence to help offset running costs.

Roles and responsibilities:

Guest Services

Welcome guests to the Residence and ensure their comfort, safety and ability to conduct business

Ensure there is always someone on duty in the Residence when guests are in-house for formal events. To include organisation of rotas
Personally serve principals, guests and clients as appropriate

Plan and manage the provision of meals, refreshments for guests and events

Events

When requested, liaise with organisers and ensure a comprehensive brief is taken. Interact with Residence Manager on costing; staffing; hiring of suppliers; layout and requirements

Ensure the Residence is prepared according to the agreed brief

Brief Residence staff and suppliers

Provide an event management service as per the event brief

Supervision

Provide guidance in etiquette, protocol, and appropriate housekeeping and service standards

Engaging / contracting and overseeing outside contractors, service providers and suppliers.

Ensuring the quotations meet the brief, prices are fair and the work is to standard

Supervision of maintenance, repairs and improvement projects

Overseeing the housekeeping staff. Guide and lead them to carry out their jobs in a positive, motivated manner. Coach and address performance issues with the Residence Manager’s support.

Try to achieve a harmonious, happy and hard working team, cross skilled to cover one another
Staff training

Supervise timekeeping records, rostering and attendance

Administration

Supervise the counting of cutlery, crockery, glassware and recording of inventories

Quarterly count of linen and table linen

Monthly count of cutlery, crockery, glassware

Weekly

count of cleaning materials and request replacements when at minimum stock levels

Complete records and send to the Residence Manager as required

Set up a system for issuing and return of residence equipment and stocks to caterers and third parties

Manage shopping, expense control and admin
Together with the Residence Manager, keep track of household expenses and costs and submit. Complete expense returns on time

Manage the wine cellar – keep a stock of suitable wines and beverages and liaise with the Principals and Residence Manager in selecting

Prepare and print menus, place name cards

High Commissioner Personal Service

Manage the provision of personal housekeeping services to the High Commissioner and his/her personal guests for non-official weekends and duties

Cape Town Cover

Provide similar services at Cape Town Residence during holidays, absence and large-scale events

Essential qualifications, skills and experience

Hotel / hospitality management training and experience

Certified qualification in household and property / hospitality and residential service

Valid drivers license

Experience as a managing Butler in a diplomatic residence, boutique hotel or private home of similar standing, with excellent references and a track record of expertise in:

Service of high quality food and beverages

Staff supervision

Events management

Maintenance and repairs

Budgeting and cost management

Excellent computer literacy

Light food preparation

Desirable qualifications, skills and experience

Knowledge of wine and food

Able to do very basic maintenance such as changing light bulbs, using a drill etc.

Required behaviours

Seeing the Big Picture, Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together

How to Apply

For more information and job application details, see; British High Commission Residence Butler Jobs in South Africa

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