British High Commission Regional HR Officer – Regional Corporate Services Hub Jobs in South Africa

British High Commission Regional HR Officer – Regional Corporate Services Hub Jobs in South Africa

Main purpose of job:

  • To assist the Human Resources Team at the Regional HR Hub who are responsible for supporting staff at all British diplomatic missions in the Africa Region. Respond to HR enquiries from staff across the region in a timely and courteous fashion, in line with local employment law and central guidance and policy.

    Roles and responsibilities:

    HR Administration

  • Responsible for all administration of HRIS (Prism)/HERA – Create, amend and terminate staff records, process leave requests, capture staff activity recording and compile reports for senior management.

  • Provide administrative support to the HR Team in the transition of HR Systems from Prism to HERA.

  • Update and maintain HR databases used to track arrivals, departures, contracts, probation and changes in personal circumstances.

  • Provide administrative support and assistance on large projects such as Quarterly Activities Report, Performance Pay, etc.

  • Apply HR policies and procedures for payroll purposes, where applicable.

  • Process and upload payroll related documents for all local staff in the Africa region.

  • Produce regular and ad hoc HR Direct reports for the HR Hub team.

    HR Enquiries

  • Manage and organise the shared email inbox and update the enquiry log to ensure enquiries are appropriately handled according to their urgency and subject matter within relevant SLA targets.

  • Respond to HR enquiries, following appropriate procedures, in line with policy guidance, as set out in Enquiry Escalation Lists (EELs).

  • Monitor central policy and guidance, ensuring that enquiry handling procedures mirror these and highlight any changes to other team members.

  • Constantly seek to review and improve services by identifying areas for development in guidance and reporting feedback from customers to senior managers.

  • Respond to employment verification requests.

    Probation and Contract Management

  • Monitor probation periods and employment contracts

  • Proactively liaise with senior managers within the region and take appropriate action on a timely basis – renew contracts, confirm employment or initiate termination processes

    Talent and Performance Management

  • Ensure compliance with the standard performance appraisal process

  • Assist in Monitoring
    the completion of performance appraisals throughout the region

    General Service Delivery and Administration

  • Record relevant data accurately to ensure that accurate MI is captured

  • Ensure the current electronic filing system is up to date which includes active, terminated, and archived files

  • Provide general administrative functions and any other reasonably requested ad hoc duties

  • Answer all enquiries from internal and external stakeholders with strong customer service skills

  • Assist the Regional HR Manager with coordination of meetings

  • Maintain office supplies for HR team, ordering additional items as needed

  • Serve as backup for Recruitment Assistants and other HR Advisors as and when needed

  • Participate as an active team member and take on other team projects as necessary

    Essential qualifications, skills and experience

  • Excellent oral and written communication skills, as well as organizational and interpersonal skills

  • A minimum of three years relevant experience in an HR Administration role. Experience in a shared service environment will be an advantage

    Language requirements:

  • Language: Good command of spoken and written English is essential

  • Level of language required: Proficient

    Desirable qualifications, skills and experience

  • Excellent standard of IT skills are required, including Microsoft Office (including Excel, Word, PowerPoint, Outlook, Teams), SharePoint and the ability to use these systems to communicate and produce reports, charts, graphs etc.

  • Strong proficiency in French or Portuguese will be an added advantage

    Required behaviours

  • Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together.

    How to Apply

  • For more information and job application details, see; British High Commission Regional HR Officer – Regional Corporate Services Hub Jobs in South Africa

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