British High Commission Protocol Officer Jobs in Pretoria - South Africa
British High Commission Protocol Officer Jobs in Pretoria - South Africa
Job Category Foreign and Commonwealth Office (Operations and Corporate Services)
Job Subcategory
Protocol, Visits and Events
Job Description
The Corporate Services Protocol Officer will work under the direct supervision of the Corporate Services Office Manager;
The candidate will assist the Corporate Services Office Manager in effectively and efficiently managing the functions of the Corporate Services Department.
The Corporate Service Protocol Officer will have overall responsibility for the management of permits for the British High Commission and Department for International Relations Cooperation and the South Africa Licensing department.
Roles and Responsibilities:
Provide a quality customer service.
Duties will include managing the South Africa Travel and Movement mailbox, responding to all queries within 24 hours and providing a pro-active quality response, daily walk-in customer service, communicating and working in partnership with all relevant departments such as transport, security and estates with regards to all relevant enquires received, etc.
Familiarise, understand and apply best practice with regards to the Corporate Service Charter.
This documentation outlines the service level agreement between Corporate Services and Partners across Government and will assist you to manage the relationship with your customers.
Manage a quality, pro-active and consistent customer service for new arrivals.
This will include duties such as providing welcome packs, post information (i.e. Corporate Services Charter), arrangements around heavy baggage /unaccompanied airfreight (UAF), Certificate A’s, continues and consistent customer engagement, bank letters, meet and greet on arrival date, etc
Familiarise, understand and apply best practice with regards to the Department for International Relations (DIRCO) standard operating procedures and service level agreements for new arrivals.
These duties include the process of announcing new arriving UK Bases staff member, the accreditation process of compiling and submitting supporting documentation (passport copies, note verbal’s, accreditation forms, etc), obtaining diplomatic identity documentation and residency permits, short term postings, new born, extending postings, etc.
Familiarise, understand and apply best practice with regards to DIRCO’s standard operating procedures and service level agreements for vehicle registrations, de-registrations and VAT claims.
These duties will include assisting the customer to prepare the required forms and supporting documentations for instance permission to purchase/sell, Certificate A’s, submitting applications to the South African Review Services (SARS), imports, working in partnership with the SA Licensing Department, etc.
Manage a quality, pro-active and consistent customer service for current posted customers. This will include duties such as creating note verbal’s to fellow embassies to assist with visa applications, general enquiries, etc.
Manage a quality, pro-active and consistent customer service for customers departing post. This will include familiarising, understanding and applying best practice with regards to
DIRCO’s standard operating procedures and service level agreements for departures (i.e. collecting diplomatic identity cards, vehicle de-registrations, etc), assist with heavy baggage / unaccompanied airfreight UAF, etc.
Other administrative duties. These duties includes creating and recording note verbal’s, maintaining the staff establishment lists, file and maintain staff records and securing personal information at all times (i.e. locking away all documentation daily before leaving for home), Prism Requisitioning, Hotel bookings, etc.
Essential Qualifications, Skills and Experience
Microsoft office
Good oral and written communication skills
Attention to detail and initiative
Good customer service skills coupled with an ability to handle difficult customers
Ability to work under pressure
Good organising skills
Other benefits and conditions of employment
The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.
Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.
Annual leave entitlement of 25 days
Working hours per week of 36.5
Additional information
Please complete the application form in full as the information provided is used during screening.
Please check your application carefully before you submit, as no changes can be made once submitted.
The British High Commission will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
The responsibility lies on the successful candidate to;
Obtain the relevant permit
Pay fees for the permit
Make arrangements to relocate
Meet the costs to relocation
The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.
Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
Reference checking and security clearances will be conducted on successful candidates.
Please log into your profile on the application system on a regular basis to review the status of your application.
How to Apply
Interested and qualified candidates should apply online by 18th June 2019
For more information and job application details, see; British High Commission Protocol Officer Jobs in Pretoria - South Africa
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