British High Commission Part Time Jobs in Dar Es Salaam Tanzania - Consular Assistant Vacancies

British High Commission Part Time Jobs in Dar Es Salaam Tanzania - Consular Assistant Vacancies

Job Category
  • Foreign and Commonwealth Office (Consular Roles)
    Job Subcategory
  • Consular

    Main purpose of job:
  • To provide a high quality and efficient consular service to British nationals in Tanzania in line with the standards set out in our publication "Support for British Nationals Abroad: A Guideā€ and Consular Strategy.

    Roles and Responsibilities:
  • The role is a part time position within the Consular team for 17.5 hours per week over 4 mornings.
  • As Consular Assistant you will be responsible for providing consular assistance in Tanzania.
  • This may include: dealing with customer enquiries in person; visiting people who have been arrested, are in prison or hospitalised; visiting mortuaries; supporting bereaved families and victims of crime, victims of sexual assault and dealing with cases involving child abduction.
  • The successful candidate will also work closely with colleagues across the Sub-Saharan Africa network and in the UK to ensure excellent delivery and consistency of services.
  • The candidate must be able and willing to engage on these difficult issues:
  • Checking and processing applications for Emergency Travel Documents.
  • Liaising with partners including local authorities, British companies, the tourism industry, airlines, wardens, consular correspondents, NGOs, other diplomatic missions etc.
  • Delivering outreach activities which support our Consular Strategy objectives.
  • Managing information, completing returns and other administrative tasks.
  • For many British nationals, the only contact they will ever have with a British mission will be through our consular services, often in times of great personal distress.
  • The jobholder will occasionally have to manage challenging but rewarding consular cases. They will help customers through some of the most difficult experiences of their lives.

    Essential Qualifications, Skills and Experience
  • Excellent all-round communication skills to manage customer expectations and deliver difficult messages;
  • Excellent customer service skills; ability to respond to a range of, at times distressed, customer needs and cultivate strong relationships with customers and stakeholders.
  • Calmness under pressure;
  • Ability to work well with others - to build and maintain relationships with customers and stakeholders;
  • Ability to research and follow guidelines, and to plan and prioritise effectively;
  • Strong problem solving skills using own judgement;
  • Ability to respond quickly to changing priorities, sometimes in pressurised
    environments;
  • Be prepared to react positively to change and ready to try new ways of working
  • Excellent IT and numeracy skills (a working knowledge of Microsoft Excel, Word and Outlook is essential.

    Desirable Qualifications, Skills and Experience
  • Experience working in a British or international environment

    Required Competencies
  • Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service
  • The job holder must be prepared to work out of hours in emergencies, for which time off in lieu will be given, subject to prior agreement by management.
  • Learning and development opportunities (and any specific training courses to be completed):
  • As well as successful completion of relevant online learning for the role, the successful candidate will be required to complete an introductory consular training course in the UK during the first three months of the job.
  • There are also opportunities to job shadow consular teams at other British missions in the region.

    Additional Information
  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British High Commission will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British High Commission Dar Es Salaam are subject to Terms and Conditions of Service according to local employment law in Tanzania.
  • All candidates must be legally able to work and reside in Tanzania.
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:https://www.gov.uk/government/publications/civil-service-competency-framework Please note: Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
  • Reference checking and security clearances will be conducted on successful candidates.
  • At the time of application please apply for a Police Clearance Certificate at the Local Authorities.
  • The document may be required should you be invited for an interview.

    How to Apply
  • Interested and qualified candidates should apply online by 31st May 2019
  • For more information and job application details, see; British High Commission Part Time Jobs in Dar Es Salaam Tanzania - Consular Assistant Vacancies

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