British High Commission Jobs in Pretoria South Africa - Insights Manager Vacancy

British High Commission Jobs in Pretoria South Africa - Insights Manager Vacancy

Job Category
  • Foreign and Commonwealth Office (Policy & Political roles)

    Job Subcategory
  • Communications, Press and Media

    Job Description
  • In Cape Town last summer, the British Prime Minister made a new and distinctive offer for the UK to work alongside, invest in and partner with African nations to deliver more opportunities, more jobs and greater stability – both in the UK and across Sub-Saharan Africa.
  • To deliver these new partnerships, HMG is rebooting its ability to deliver creative communication campaigns across the continent, with the launch of the Africa Campaigns Hub – and we are looking for an excellent insight and evaluation specialist with a passion for strategic communications to join this new team and play a crucial role in designing impactful campaigns.
  • The Africa Campaigns Hub will be a team of 14 communications specialists split between London, Pretoria, Nairobi and Abuja, designing and delivering creative communications campaigns.
  • This role will be based in the British High Commission in Pretoria, working closely with and complementing the existing HMG communicators network across Sub-Saharan Africa.
  • The core team in Pretoria – with regional campaign support in Abuja and Nairobi – will bring specialist skills in campaign delivery, strategic communication, digital, insight, monitoring and evaluation to the network.
  • Working directly to the Head of Campaigns, you will be responsible for analysing and interpreting data from a range of sources to provide actionable insights that will help shape our campaign strategies.
  • You will produce regular evaluations of the hub’s campaigns, as well as work on longer-term projects to improve the way we communicate and interact with our audiences.
  • You will be enthusiastic and proactive; have experience of using Google Analytics, social media listening tools, survey and focus group data; and be able to translate audience insight into actionable communications advice.
  • With an eye for emerging communications trends, you will have a passion for sharing your insight and evaluation skills with others.
  • You should also expect to travel, across the region and to the UK.

    Roles and Responsibilities:
  • Work closely with Africa Campaigns Hub colleagues in Pretoria and London, as well as the regional campaign heads in Abuja and Nairobi, to provide the latest audience insight to help inform and design strategic media and digital communications campaigns.
  • Support the up skilling of communicators across HMG’s Africa Network in line with the latest Government Communication Service learning and development programmes, in audience insight and evaluation.
  • Improve how we use our existing data to gain better insight into our audiences, and find new sources of information to identify and understand our audiences – both online and via traditional media channels.
  • Use this insight to develop benchmarks for our campaigning activity – including using dashboards to track and present performance of our campaigns.
  • Use audience insight to provide strategic communications advice, enabling the campaigns teams to work closely with policy colleagues in London and across the HMG Africa Network to identify excellent stories for media and digital communications that will advance our communications objectives, whilst also identifying and managing risks.
  • Build trusted relationships with local, national and international partners, developing and maintaining an active directory of third party
    stakeholder contacts – from academia, NGOs, think tanks, campaigners and social media influencers – for qualitative insight.

    Essential Qualifications, Skills and Experience
  • Postgraduate degree and/or undergraduate degree and other professional qualification.
  • At least four years professional work experience.
  • At least three years professional experience in media, communications or PR, with insight and evaluation skills.
  • A good understanding of collecting and analysing data from different sources, for example on the performance of web pages, social media content and email, Google Analytics, focus groups, surveys and stakeholder/academic research.
  • Good understanding of digital performance metrics, to advise on evaluation plans, including bench marking and KPI (key performance indicator) setting.
  • Up-to-date knowledge of the latest trends in consumer behaviour and data in the media and digital space.
  • Excellent interpersonal and communications skills, including stakeholder engagement skills to build credibility with senior government/business representatives as well as colleagues within the UK government network;
  • Experience of organising and delivering campaigns.
  • Excellent organisational and self-management skills to respond effectively to tight – and changing – deadlines and priorities;
  • Sound knowledge of MS Office and project management tools.
  • The ability to learn quickly and work with a high degree of autonomy;
  • A positive “can-do” attitude that can see way through challenges. .
  • Evidence of research to inform communications advice and of using evaluation to learn lessons and improve communications.
  • The ability to build and maintain networks with counterparts in other organisations.

    Desirable Qualifications, Skills and Experience
  • Experience of working with Government departments and/or public-sector agencies

    Other benefits and conditions of employment
    Learning and development opportunities:

  • Various courses and programmes are available across a huge range of professions from communications to project management and policy.
  • The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.
  • Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.

    Additional Information
  • Employees recruited locally by the British High Commission in Pretoria are subject to the Terms and Conditions of Service according to local employment law in South Africa.
  • All applicants must be legally able to work in the country of application with the correct visa/status or work permit.
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Reference and security clearances checks will be conducted.
  • If you don’t already hold a valid SA Police Clearance Certificate, we recommend that you apply for the certificate at the time of your application.
  • Any questions you may have about this position will be answered during the interview, should you be invited.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework
  • Complete the application form in full as the information provided will be used for screening purposes.
  • Check your application before you submit, as you will not be able to make any changes once submitted.

    How to Apply
  • Interested and qualified candidates should apply online by 4th June 2019
  • For more information and job application details, see; British High Commission Jobs in Pretoria South Africa - Insights Manager Vacancy

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