British High Commission Jobs in Nairobi Kenya - Recruiting Transport Planners

British High Commission Jobs in Nairobi Kenya - Recruiting Transport Planners

Job Category
  • Foreign and Commonwealth Office (Operations and Corporate Services)

    Job Subcategory
  • Corporate Services Support

    Job Description
    Main purpose of job:

  • To schedule transport requests and support the Transport team in the daily running of the transport services.
  • Job holder will have a responsibility of making sure all transport requests are scheduled into the transport diary, all drivers are informed of their itineraries and all administration handled effectively.
  • To deputise for the Deputy Transport Manager during that officer’s absences from post.

    Roles and responsibilities:
  • To work closely with the Transport Manager and team.

    The main duties include:

  • Receiving, recording and scheduling daily transport requests.
  • Management of driver schedules optimizing working hours/shift system for greater efficiency of the section and to also ensure drivers get adequate rest
  • Communicating and confirming requests to passengers of their travel time as well as all logistics details.
  • Monthly reporting on various aspects of the section including overtime hours and number of monthly bookings, Rota for safaris, visits programmes, weekend and holidays.
  • Developing and monitoring monthly driver’s roster schedule and coordinating drivers leave and off days.
  • Undertaking switchboard duties on short breaks during lunchtimes or providing leave cover.
  • Occasionally attending to visitors at Reception.
  • Management of transport bookings and preparation of daily transport program in consultation with Deputy Transport Manager.
  • Coordinates all daily transport activities developing plans for handling special request or emergencies to ensure efficiency of operations.
  • Analyze all aspects of BHC daily corporate logistics requirements to determine the most cost effective or efficient means to meet them.
  • Maintaining radio and phone contact with the drivers as a means of ensuring smooth flow of operations.
  • Responsibility for maintaining customer feedback data on transport services.
  • Provide and maintain good customer service and solve problems. As an integral part of the team ensure that customers are highly regarded and receive exceptional service.
  • Be part of the visits teams and contribute to travel program development
  • Coordinates monthly drivers meetings in consultation with Transport Manager
  • Advising the Transport manager on driver performance.

    Resources managed:

    Drivers (Assignment of duties)

    Essential qualifications, skills and experience

  • Diploma in transport and logistics or equivalent
  • Experience in transport planning-rostering and scheduling & good command of IT skills
  • Have previous first-hand experience of supervising large team of drivers in a busy environment.
  • Possess good oral and written communication skills
  • Evidence of very good customer service skills including an ability to handle difficult customers while working under pressure.

    Desirable qualifications, skills and experience
  • Bachelor’s Degree

    Required competencies
  • Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service,
    Delivering at Pace

    Other benefits and conditions of employment
  • Learning and development opportunities: The Foreign and Commonwealth Office offers all its employees the opportunity to pursue a City and Guilds Diploma through the Diplomatic Academy.
  • The Regional Learning and Development Team visit Nairobi regularly to provide training courses to further personal development.


  • Members of staff are entitled to paid annual leave, which is earned, from the day they commence employment.
  • Entitlements are as follows:
  • Grades A1 (L)25 days and then 30 days after 5 years’ service
  • In addition to annual leave, the BHC normally observes no fewer than 9 and no more than 14 Kenyan and British public and religious holidays in a year.
  • These vary from year to year and are at the discretion of the High Commissioner.
  • A list of holidays is published each year.

    Working Patterns:
  • Monday to Thursday: 0700 - 1600
  • Friday: 0700 - 1500

    How to Apply
  • Application deadline 19th February 2019
    Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British High Commission will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British High Commission in Nairobi are subject to Terms and Conditions of Service according to local employment law in Kenya.
  • It is essential that the applicants already have the right to live and work in Kenya without the need to apply for a work permit
    Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: Please note: Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
  • Reference checking and security clearances will be conducted on successful candidates.
  • Please log into your profile on the application system on a regular basis to review the status of your application
  • For more information and job application details, see; British High Commission Jobs in Nairobi Kenya - Recruiting Transport Planners

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