British High Commission Jobs in Nairobi Kenya - Recruiting Transport Planners
British High Commission Jobs in Nairobi Kenya - Recruiting Transport Planners
Job CategoryForeign and Commonwealth Office (Operations and Corporate Services)
Job Subcategory
Corporate Services Support
Job Description
Main purpose of job:
To schedule transport requests and support the Transport team in the daily running of the transport services.
Job holder will have a responsibility of making sure all transport requests are scheduled into the transport diary, all drivers are informed of their itineraries and all administration handled effectively.
To deputise for the Deputy Transport Manager during that officer’s absences from post.
Roles and responsibilities:
To work closely with the Transport Manager and team.
The main duties include:
Receiving, recording and scheduling daily transport requests.
Management of driver schedules optimizing working hours/shift system for greater efficiency of the section and to also ensure drivers get adequate rest
Communicating and confirming requests to passengers of their travel time as well as all logistics details.
Monthly reporting on various aspects of the section including overtime hours and number of monthly bookings, Rota for safaris, visits programmes, weekend and holidays.
Developing and monitoring monthly driver’s roster schedule and coordinating drivers leave and off days.
Undertaking switchboard duties on short breaks during lunchtimes or providing leave cover.
Occasionally attending to visitors at Reception.
Management of transport bookings and preparation of daily transport program in consultation with Deputy Transport Manager.
Coordinates all daily transport activities developing plans for handling special request or emergencies to ensure efficiency of operations.
Analyze all aspects of BHC daily corporate logistics requirements to determine the most cost effective or efficient means to meet them.
Maintaining radio and phone contact with the drivers as a means of ensuring smooth flow of operations.
Responsibility for maintaining customer feedback data on transport services.
Provide and maintain good customer service and solve problems. As an integral part of the team ensure that customers are highly regarded and receive exceptional service.
Be part of the visits teams and contribute to travel program development
Coordinates monthly drivers meetings in consultation with Transport Manager
Advising the Transport manager on driver performance.
Resources managed:
Drivers (Assignment of duties)
Essential qualifications, skills and experience
Diploma in transport and logistics or equivalent
Experience in transport planning-rostering and scheduling & good command of IT skills
Have previous first-hand experience of supervising large team of drivers in a busy environment.
Possess good oral and written communication skills
Evidence of very good customer service skills including an ability to handle difficult customers while working under pressure.
Desirable qualifications, skills and experience
Bachelor’s Degree
Required competencies
Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service,
Delivering at Pace
Other benefits and conditions of employment
Learning and development opportunities: The Foreign and Commonwealth Office offers all its employees the opportunity to pursue a City and Guilds Diploma through the Diplomatic Academy.
The Regional Learning and Development Team visit Nairobi regularly to provide training courses to further personal development.
Leave:
Members of staff are entitled to paid annual leave, which is earned, from the day they commence employment.
Entitlements are as follows:
Grades A1 (L)25 days and then 30 days after 5 years’ service
In addition to annual leave, the BHC normally observes no fewer than 9 and no more than 14 Kenyan and British public and religious holidays in a year.
These vary from year to year and are at the discretion of the High Commissioner.
A list of holidays is published each year.
Working Patterns:
Monday to Thursday: 0700 - 1600
Friday: 0700 - 1500
How to Apply
Application deadline 19th February 2019
Please complete the application form in full as the information provided is used during screening.
Please check your application carefully before you submit, as no changes can be made once submitted.
The British High Commission will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Nairobi are subject to Terms and Conditions of Service according to local employment law in Kenya.
It is essential that the applicants already have the right to live and work in Kenya without the need to apply for a work permit
Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note: Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
Reference checking and security clearances will be conducted on successful candidates.
Please log into your profile on the application system on a regular basis to review the status of your application
For more information and job application details, see; British High Commission Jobs in Nairobi Kenya - Recruiting Transport Planners
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