British High Commission in Pretoria Decision Support Officer AO Jobs in South Africa

British High Commission in Pretoria Decision Support Officer AO Jobs in South Africa

Main purpose of job:

To provide valuable support to the visa application process by conducting mandatory checks/referrals on visa applications, liaising with colleagues in the UK on referred applications and managing the referred case process to ensure that applications are processed in a timely manner. Act in accordance with the Code of Conduct and Home Office Values at all times.

Roles and responsibilities:

  • Conduct a pre-sift of all applications that have a record as a result of the mandatory biographic and biometric checks. Deal with any that don’t relate directly to the applicant.

  • Complete and send off any mandatory referrals to colleagues in the UK; dealing with the response; and passing the application to an operational manager to resolve.

  • Complete and send off any dependant territory application referrals; dealing with any response; and passing onto a decision maker to assess.

  • Managing the biographic referral process, sending off referrals to the UK and logging the responses so that the application can be assessed.

  • Using the outstanding application spreadsheet to manage the referred/deferred applications, chasing where necessary and ensuring that all deferred/referred applications are processed within customer service targets.

  • Monitoring the outstanding settlement applications using the tracking spreadsheet to ensure that the oldest priority and standard applications are ready for assessment and assessed first. Will include sending off mandatory biographic checks, requesting asylum interview records from the UK and monitoring these requests.

  • Pre-assessment of exempt/gratis visa applications to confirm that the applicant has applied under the correct category.

    qualifications, skills and experience

  • Good communication with excellent spoken and written English

  • Computer literacy with accurate typing skills of at least 25 words per minute

  • The ability to work quickly and reliably with little supervision to meet challenging targets

  • Ability to work well under pressure

  • Excellent team players - this is an all for one, and one for all environment

  • Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is working at the forefront of visa work We are committed to improving standards and procedures - and we are looking for like-minded employees

    Desirable qualifications, skills and experience

  • It is extremely important that the successful candidate is adaptable and shows a willingness to undertake a variety of tasks in a busy environment. There may be the need to work flexible hours

  • A positive attitude is essential as is the ability to work as part of a team

    How to Apply

    For more information and job application details, see; British High Commission in Pretoria Decision Support Officer AO Jobs in South Africa

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