British High Commission Community Liaison Officer AO Jobs in Ghana

British High Commission Community Liaison Officer AO Jobs in Ghana

Main purpose of job:

  • The main purpose of this job is to support the British High Commission (BHC) community. The CLO is a critical role for the BHC. He/she helps UK-based officers and their families as they prepare for a posting in Ghana, as they settle in, and throughout their stay in Ghana.

    Roles and responsibilities:

  • Welcome all new UK staff and families joining the High Commission, from being helpful contact during pre-deployment, to welcoming them in the their first few days and introducing them to Accra, and continuing to be a friendly face as they settle in.

  • Provide information to UK-based officers and their families – from all departments and the British Council – on issues such as spouse/partner employment in Ghana, child and adult education, career and training opportunities, recreational facilities & social matters.

  • Organise welcome tours for new UK-based officers including schools and supermarkets

  • Assist new staff with information on schooling options in Accra, and help them select an appropriate school for their children. As well as maintain a good relationship with schools.

  • Maintain a Welcome Pack of useful information and update the Post Report regularly.

  • Manage the CLO Accra Mailbox.

  • Provide advice on health and welfare issues to officers and their families – including issues that single officers and foreign-born spouses may have. As well as take up welfare role during a crisis.

  • Be an advocate and voice for UK-based staff and their families in the BHC – in particular on the Post Housing and Security Committees.

  • Act as liaison point for the Foreign, Commonwealth and Development Office’s Diplomatic Service Families Association (DSFA), including completion of DSFA returns and maintenance of databases, completing the COLA questionnaire twice a year and assisting with IDS orders.

  • Act as a hub for community and social events, communicate these to UK-based and local staff and help organise events that knit the community together.

  • Maintain the UK-based staff emergency contact (telephone tree) list, and supporting the BHC during any crises or emergencies.

  • Work with the Deputy High Commissioner to introduce changes or new ideas that improve life for UK staff in Ghana.

  • Work on arrival plans for UK-based officers and their families.

  • Manage and deploy float for new UK-based officers.

  • Check accommodation for UK-based officers.

  • Liaise with the Corporate Services Helpdesk regarding arrival of new UK-based officers etc.

  • Act as CLO Representative of the Grasscutters Committee.

  • Manage contacts and WhatsApp Groups for UK-based officers.

  • Prepare and share CLO Newsletter.

    Essential qualifications, skills and experience

  • Prioritise well, working between teams, assuming responsibility for tasks with minimum supervision.

  • Have excellent judgement and emotional intelligence, with clear self-awareness and an understanding of verbal and non-verbal communication.

  • Be approachable, open, pro-active when required, honest, caring, friendly and a good listener.

  • Be comfortable in possession of sensitive or personal information, and the associated need for discretion.

  • Represent spouse/family issues at meetings.

  • Have experience of, or a willingness to learn quickly about, the UK and Ghanaian cultures.

  • Observe the Foreign, Commonwealth and Development Office’s diversity and equality policies.

  • Be flexible - hours can otherwise be unpredictable.

    Desirable qualifications, skills and experience

  • Ability to understand and speak any Ghanaian dialect is a bonus.

    Required behaviours

  • Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together.

    How to Apply

  • For more information and job application details, see; British High Commission Community Liaison Officer AO Jobs in Ghana

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