British Embassy Jobs in Juba - South Sudan - Customer Services Officer Vacancy
British Embassy Jobs in Juba - South Sudan - Customer Services Officer Vacancy
The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
We promote family-friendly flexible working opportunities, where operational and security needs allow.
Roles and responsibilities:
Working with the IT Officer and other members of the CS Team: Set-up an automated system to respond to requests from internal and external stakeholders, by logging, responding to, and prioritising all enquiries that come to the Helpdesk.
Liaising with the various corporate services sections in a timely manner, maintaining regular and accurate communication with customers on progress of maintenance or service requests whilst ensuring that all requests are processed in line with FCO prescribed policies, and the Embassy’s Corporate Services Charter
Day to day management of the Customer Service Help Desk mailbox, responding to straight-forward queries or directing customers to the relevant self-help guides where appropriate
Working with the Corporate Services Manager and IT Officer to establish and manage a x-HMG intranet site to provide necessary reference material to all staff
To ensure a first class induction process for all new arrivals to the embassy, introducing them to all of the services that the
CS Team provide, in accordance with the CS Charter
In conjunction with the Estates and Office Manager, coordinating the Estates team’s responses to maintenance requests;
Identifying and prioritising maintenance/ service requests in line with agreed deadlines for completion with service providers and keeping customers informed of progress;
Experience of delivering high quality, consistent customer service at all levels and being creative about solutions, but compliant with policies and processes;
Extensive experience of developing good working relationships with key stakeholders at all levels;
Tracking works requests and ensuring works are completed satisfactorily in line with agreed priority timelines;
Coordinating prompt and effective action to resolve customer problems, including delegating necessary tasks, keeping accurate records of discussions and correspondence, following up with suppliers, arranging meetings with contractors, and keeping the customer closely informed of progress
Essential qualifications, skills and experience
Strong administrative skills,
Good administrative and IT Skills (a working knowledge of Microsoft Excel and Word is essential),
Oral and written communication and customer service skills.
Highly organised, able to take initiative and to work accurately within deadlines.
Able to obtain security clearance to Official-Sensitive
Desirable qualifications, skills and experience
Good team player and previous experience in Customer Service
Basic customer service skills
Able to work under minimal supervision
How to Apply
Interested and qualified candidates should apply online by 14th May 2019
For more information and job application details, see; British Embassy Jobs in Juba - South Sudan - Customer Services Officer Vacancy
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