British Embassy in Ethiopia IT Support Officer Jobs

British Embassy in Ethiopia IT Support Officer Jobs

Main purpose of job:

The IT Support Officer (ITSO) is responsible for providing IT support services within the British Embassy Addis Ababa. The post holder will assist on IT related problems, and offer technical advice and guidance to the Embassy staff.

The jobholder reports to the IT Manager and will work closely with other members of the Corporate Services Team.

Roles and responsibilities:

Systems Support

Carry out day-to-day IT support services within the British Embassy.

Provide quality services in line with the business plan for the year

Manage standalone Computers

Manage user accounts (Create, Enable, Disable, transfer and remove User account)

Build and rebuild failed workstations

Assist on the implementation of IT Business Continuity Plan (BCP)

Liaise with UK service desks by escalating faults which cannot be resolved locally to include logging, reporting and following up

Co-ordinate telecommunication needs, landline, mobiles, internet

Instruct IT users to raise their own faults through ServiceNow Portal – in the event/incident that is unique to them and not a wider issue

Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, next due date for exchange – applies to PC UPS’s and UPS’s attached to servers

IT Inventory

Responsible for IT inventory – keep an up-to-date inventory of all IT equipment

Assist on the management of the IP Phones, Mobiles phones, Mobile lines both data and voice usage

Responsible for proper distribution of mobile phones and their records

Locally Managed IT requiring support at a local level

The IT Support Officer

(ITSO) will provide support for all IT equipment purchased using local Embassy funds outside of the formal centrally supplied IT catalogue items. This support should include:

Install and maintain hardware/peripherals and support cabling, switches, as required by the Embassy

Desk-side application support

Desk-side user support / training / hand-holding

SmartPhone configuration / assignments

Internet connections and configurations

Hardware moves and changes

Manage Anti-virus

Locally managed IT systems and laptops/Desktops/printer/scanners

Local Network, mobile phones, fax machines and video conferencing tools

Crisis Equipment Management

Essential qualifications, skills and experience

Degree/Diploma in Computer Science/Information Systems Management or related fields

3 or more years of relevant professional experience in IT support services

Experience in user desktop support, in particular Office 365 and cloud

Experience in Microsoft Exchange/Outlook, Ms Teams

Experience in structured cabling in particular CAT6, etc.

Good working knowledge of networking and PC infrastructure

Language requirements:

Language: English and Amharic

Level of language required: Fluent

Desirable qualifications, skills and experience

Experience in IT inventory management

Valid driving licence

How to Apply

For more information and job application details, see; British Embassy in Ethiopia IT Support Officer Jobs

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