Brites Management - Supervisor / Job Satisfaction Coordinator - Jobs in Kenya

Brites Management - Supervisor / Job Satisfaction Coordinator - Jobs in Kenya

Position:

Supervisor / Job Satisfaction Coordinator

Location:

Nairobi, Kenya

Key Roles

Customer Service Management

Coordinate all IRM orders from querying, to matching, to site visit, to delivery and invoicing

Weekly reporting on operations hurdles, communication needs etc.

Coordinate with other departments based on customer feedback

Develop & Enforce Standard Operational Procedures (SOPs) for all IRM Services

Use feedback from customers to improve SOPs for customer engagement e.g. auto response templates for email and phone (e.g. pre-and-post service scripts)

Identify opportunities to improve SOPs for job satisfaction operational continuity e.g. weekly opening and closing checklists, maintain detailed FAQs and responses, service map for engagement with first time, repeat and third-party customers etc.

Review current operating practices and utilization, and propose best systems to enforce and roll out SOPs

Serve as a customer service-focused focal point for the IRM segment

Support marketing efforts for upselling e.g. updating customers on new service offerings, reminding clients to rate and review Pros, special occasion advertising campaigns, voucher systems etc.

Assessing customer analyzing through analyzing data pulls, client history

and service orders

Education Experience and Skills

2-5 Years of experience in practical help desk or customer support including managing large amounts of incoming calls, collecting and analyzing customer information, needs and complaints

Qualifications in building and construction related course

Keen interest in Installation, Repair and Maintenance sector

Self-starting mentality and experience in crisis management and mitigation

Excellent communication, analytical and interpersonal skills

How to Apply

If you meet the above qualifications, skills and experience send CV urgently to recruitment@britesmanagement.com by 30th June 2019

Only the shortlisted candidates will be contacted.

For more information and job application details, see; Brites Management - Supervisor / Job Satisfaction Coordinator - Jobs in Kenya

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