Brites Management Dispatch Supervisor Jobs in Kenya
Brites Management Dispatch Supervisor Jobs in Kenya
Duties and ResponsibilitiesDispatch Management To provide a professional dispatch service to customers, encompassing both speed and accuracy
Ensure Stock is supplied to customers within specified parameters
Dispatch Assistants receive correct documentation to pick, allocate and distribute products to customers
Correct stock and volume issued
Compliance to stock dispatch administration requirements
Receive delivery requests and confirm delivery requirements.
Complete delivery documentation accurately and in full.
Relationship management in order to increase basket size.
Schedule deliveries to ensure optimal efficiency of drivers and vehicles.
Track and monitor driver progress and compliance relating to scheduling, policies
and service standards.
Receive and reconcile delivery documentation, address discrepancies and maintain accurate records.
Manage customer returns according to agreed standards.
Transfer data from the order sheet and invoices to the dispatch sheet.
Ensures that correct truck assigned to correct route is loaded.
Supervises the loading team ensuring that loading is done in a correct and timely manner.
Ensure accurate transfer of data from order sheet and invoices to the dispatch sheet.
Ensure correct and timely loading and dispatch.
Accuracy of transfer of data from order sheet and invoices to dispatch sheet.
Adherence to truck dispatch schedule.
Accuracy of loading based on the route order (route invoices).
Route dispatch time schedule adherence.
Customer Service
Understand and manage processes that impact the customer
Customers are engaged in a professional and friendly manner that reflects the
company values and customer service standards
Zero tolerance of poor customer service
Demonstrate a service culture
All customer communication is conducted in line with the company standards and procedures
Stock Management
Understanding of store budgets
Accurate stock allocation and reconciliation
Stock loss is contained within defined standards
Customer returns and damaged goods are processed according to defined procedures and standards
System and Process Management
Accurate and timeous input and extraction of data according to standard operating procedures.
System modifications managed according to standard operating procedures.
System related problems are identified and
reported according to standard operating procedures.
Participate in continuous system improvements.
Reporting and People Management
Reports are completed as per the procedural requirements.
Tracking documentation and administration is completed according to the required procedures within given time parameters.
Dispatch errors are maintained below the approved error percentage and are recorded, investigated and reflected in reports.
Drive a culture that emphasises quality, continuous improvement, key employee retention and development, and high standard of performance.
Conduct Performance Management (Goals for Growth) in line with company processes, systems and cycles.
Non-performance is addressed and remedial action taken.
Meetings to discuss, motivate and address deliverables, progress and challenges are actioned according to company requirements.
Uphold company values.
Employees are trained and assessed in line with the skills matrix.
Development plans are in place and training requirements are identified and managed.
Personal development plans are in place and effectively managed.
Succession plans in place for business critical roles.
Key Requirements and Skills
Bachelor’s Degree, Diploma/Certificate in warehousing, Logistics and Business Related Course.
5 years similar experience.
MUST have experience working with SAP- SAP Stock Management/ SAP Materials Management/ SAP BI
Customer service skills.
Stock management skills.
Teamwork and Integrity.
Supervisory skills.
Retail management.
Basic financial management.
Merchandising.
Buying and supply chain management.
Warehouse / Dispatch management.
Planning and organizational skills.
Accuracy of loading vs order.
Speed of response and effecting changes to duty roster when there is need.
How to Apply
For more information and job application details, see; Brites Management Dispatch Supervisor Jobs in Kenya
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