Brites Management Dispatch Supervisor Jobs in Kenya

Brites Management Dispatch Supervisor Jobs in Kenya

Duties and Responsibilities

Dispatch Management

  • To provide a professional dispatch service to customers, encompassing both speed and accuracy

  • Ensure Stock is supplied to customers within specified parameters

  • Dispatch Assistants receive correct documentation to pick, allocate and distribute products to customers

  • Correct stock and volume issued

  • Compliance to stock dispatch administration requirements

  • Receive delivery requests and confirm delivery requirements.

  • Complete delivery documentation accurately and in full.

  • Relationship management in order to increase basket size.

  • Schedule deliveries to ensure optimal efficiency of drivers and vehicles.

  • Track and monitor driver progress and compliance relating to scheduling, policies
    and service standards.

  • Receive and reconcile delivery documentation, address discrepancies and maintain accurate records.

  • Manage customer returns according to agreed standards.

  • Transfer data from the order sheet and invoices to the dispatch sheet.

  • Ensures that correct truck assigned to correct route is loaded.

  • Supervises the loading team ensuring that loading is done in a correct and timely manner.

  • Ensure accurate transfer of data from order sheet and invoices to the dispatch sheet.

  • Ensure correct and timely loading and dispatch.

  • Accuracy of transfer of data from order sheet and invoices to dispatch sheet.

  • Adherence to truck dispatch schedule.

  • Accuracy of loading based on the route order (route invoices).

  • Route dispatch time schedule adherence.

    Customer Service

  • Understand and manage processes that impact the customer

  • Customers are engaged in a professional and friendly manner that reflects the
    company values and customer service standards

  • Zero tolerance of poor customer service

  • Demonstrate a service culture

  • All customer communication is conducted in line with the company standards and procedures

    Stock Management

  • Understanding of store budgets

  • Accurate stock allocation and reconciliation

  • Stock loss is contained within defined standards

  • Customer returns and damaged goods are processed according to defined procedures and standards

    System and Process Management

  • Accurate and timeous input and extraction of data according to standard operating procedures.

  • System modifications managed according to standard operating procedures.

  • System related problems are identified and
    reported according to standard operating procedures.

  • Participate in continuous system improvements.

    Reporting and People Management

  • Reports are completed as per the procedural requirements.

  • Tracking documentation and administration is completed according to the required procedures within given time parameters.

  • Dispatch errors are maintained below the approved error percentage and are recorded, investigated and reflected in reports.

  • Drive a culture that emphasises quality, continuous improvement, key employee retention and development, and high standard of performance.

  • Conduct Performance Management (Goals for Growth) in line with company processes, systems and cycles.

  • Non-performance is addressed and remedial action taken.

  • Meetings to discuss, motivate and address deliverables, progress and challenges are actioned according to company requirements.

  • Uphold company values.

  • Employees are trained and assessed in line with the skills matrix.

  • Development plans are in place and training requirements are identified and managed.

  • Personal development plans are in place and effectively managed.

  • Succession plans in place for business critical roles.

    Key Requirements and Skills

  • Bachelor’s Degree, Diploma/Certificate in warehousing, Logistics and Business Related Course.

  • 5 years similar experience.

  • MUST have experience working with SAP- SAP Stock Management/ SAP Materials Management/ SAP BI

  • Customer service skills.

  • Stock management skills.

  • Teamwork and Integrity.

  • Supervisory skills.

  • Retail management.

  • Basic financial management.

  • Merchandising.

  • Buying and supply chain management.

  • Warehouse / Dispatch management.

  • Planning and organizational skills.

  • Accuracy of loading vs order.

  • Speed of response and effecting changes to duty roster when there is need.

    How to Apply

  • For more information and job application details, see; Brites Management Dispatch Supervisor Jobs in Kenya

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