Britam Switchboard Associate Jobs in Kenya

Job Purpose


The role holder will be responsible for answering calls in a professional and informative manner and if necessary directing them through to the right person or department.The role will report to the Contact Centre Manager.

Key responsibilities

  • Receiving and transferring all corporate calls to the relevant departments individuals;
  • Manage queries around directory services;
  • Monthly generation of telephone bills for all Britam lines including branches;
  • Updating of the PhonexOne system budget on a monthly basis or as and when required;
  • Ensure the Britam Staff directory extension list is updated at all times and share with staff on the respective platforms;
  • Follow up with Finance to ensure telephone bills are paid in time;
  • Ensure accurate monthly reconciliation of all the Britam lines i.e. Safaricom, Telkom and Airtel;
  • Generate departmental phone utilization reports;
  • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

    Knowledge, experience and qualifications required

  • Diploma in Business Administration or a related field
  • 3 - 5 years in a similar role
  • Profeciency in Luganda would be an added advantage
  • Knowledge of insurance and investments regulatory requirements
  • Basic knowledge of switchboard operating systems
    Knowledge of Britam products and services

    Essential Competencies

    Learning and Researching:

  • Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.

    Working with People:

  • Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for
    others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

    Applying Expertise and Technology:

  • Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

    Delivering Results and Meeting Customer Expectations:

  • Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.

    Following Instructions and Procedures:

  • Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.

    Adhering to Principles and Values:

  • Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

    How to apply

  • Interested candidates should apply online by 29th August, 2018

  • For more information and job application details, see; Britam Switchboard Associate Jobs in Kenya

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