Britam Motor Assessment Associate Jobs in Kenya

Britam Motor Assessment Associate Jobs in Kenya


Job Purpose

  • The role holder will be responsible for internal verification of assessment reports and re-inspecting motor vehicles to assess small damages. The role will report to the Claims Team Leader.

    Key Responsibilities

  • Assess the damage and liability for motor vehicle accidents

  • Issuance of repair authority to motor repairers

  • Preparation of motor assessment reports

  • Re-inspection of vehicles

  • Issuance of release letters to repairers

  • Supervision of external motor assessors

  • Review external assessor’s assessment report to save the company on repair expenditure

  • Vetting of motor repairers

  • Handle customer enquiries and complaints relating to motor accident repairs

  • Dispose salvaged vehicles

  • Undertake valuation on motor vehicles

  • Delegated Authority: As per the approved Delegated Authority Matrix

  • Perform any other duties as may be assigned from time to time.

  • Bachelor's Degree/Diploma in Automotive Engineering

  • Professional qualification in Insurance (ACII, FLMI or AIIK) and added advantage

  • 2-4 years' experience in motor insurance covers

  • Good knowledge in motor insurance covers

  • Good working knowledge in vehicle accident assessment and vehicle claims recovery.

  • Possession of a valid driving license

  • Membership of the Motor Assessors Association of Kenya is an added advantage.

    Emerging Leaders Competency Descriptions.

  • Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.

  • Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

  • Adhering to Principles and Values - Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.

  • Analysing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.

  • Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to
    accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

  • Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.

  • Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.

  • Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.

  • Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.

  • Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.

  • Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

    How to Apply

  • For more information and job application details, see; Britam Motor Assessment Associate Jobs in Kenya


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