Britam Insurance Claims Associate Jobs in Kenya

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.



The role holder will be responsible for the preparing and processing of claims (from the registration stage to the settlement stage) and preparing monthly reports that include claims registered, claims outstanding reports.The role will report to the Claims Team Leader.


Claims Associate Job Responsibilities


  • Registering and acknowledging claims from brokers/agents and direct clients
  • Ensuring claims to be processed have the required supporting documents
  • Processing claims and making recommendations for either settlement or repudiation
  • Preparing statistical reports for submission to the management
  • Minimizing costs on claims by in-house assessment of losses
  • Reserving and reviewing claim files in consultation with the Team Leader
  • Attending to customers and addressing their concerns
  • Making risk improvement recommendations
  • Notifying underwriters on any critical underwriting matter that becomes apparent at the claims.


    Qualifications for the Claims Associate Job


  • Bachelors’ degree in a business related field
  • Diploma in Insurance with at least three (3) credits
  • Professional qualification in Insurance (ACII, IIK) an added advantage
  • At least 2 year’s relevant experience in claims adjusting from in the insurance industry
  • Computer literacy


    Essential Competencies


  • Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
  • Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles
    conflict; adapts to the team and fits in well.
  • [Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
  • Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
  • Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
  • Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.

    How to Apply


    If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to our website and apply for the Britam Graduate Trainee Program on or before 6-07-2018.

    The program which formally begins in August 2018, is very competitive and available slots will be filled on Merit.

    Remember to attach your resume, including your graduation date, academic transcripts, contact details and list of referees.


    For more information and job application details, see; Britam Insurance Claims Associate Jobs in Kenya


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