Britam Database Administrator Jobs in Kenya

Britam Database Administrator Jobs in Kenya

Job Purpose:

  • Assists in the managing, administering, monitoring and maintaining the enterprise databases including Oracle & SQL databases.

  • Assists in ensuring database integrity, stability and system availability

  • Assists in maintaining database backup and recovery infrastructure

  • Assists in ensuring that all service level agreements (SLAs) for database services across the organization are delivered according to specifications.

    Key responsibilities

  • Assists in maintaining database backup and recovery infrastructure

  • Making requested changes, updates and modifications to database structures and data

  • Addressing data quality issues with users and management

  • Developing database objects and structures for data storage, retrieval and reporting according to specifications

  • Implementing and testing database design and functionality and tuning for performance

  • Providing support to systems developers and interfacing with business users to ensure the database is satisfying business requirements

  • Managing the user expectations. Periodic, planned proactive visits to internal customers with reports and requests action within agreed timeframes.

  • Define service level agreements (SLAs) both internally and with our customers.

  • Define metrics to ensure we are meeting those SLAs and holding the support team accountable.

  • Set goals for MTR (Mean Time to Resolution) for all support issues, including escalated incidents.

  • Create and/or put in place metrics for reporting the management and effectiveness of SLAs compared to desired performance.

  • Monitor SLA performance for compliance with organizational needs and requirements, including follow-up checks for corrective action.

  • Provide recommendations based on analysis of trending information.

  • Oversee continuous service level improvement initiatives associated with core processes and mission-critical systems.

    Knowledge, experience and qualifications required

  • Degree in science/Engineering/Computer Science

  • Oracle Certified Database Administrator

  • Microsoft Certified Database Administrator

  • ITIL intermediate

  • Minimum of 2 - 4 years’ experience in a 24x7 service provider environment

  • Leadership category responsibility framework (Core Competencies)

    Emerging Leaders in Britam need to:

  • Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;

  • Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;

  • Ensure that department priorities are adhered to and effectively communicated;

  • Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;

  • Embody a high performance, proactive culture;

  • Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;

  • Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;

  • Effectively set and monitor priorities and objectives for more junior staff;

  • Understand and communicate objectives in relation to the larger organisational impact;

  • Effectively disseminate knowledge within the correct context, towards subordinates as well as management;

  • Appropriately model the company values while setting the pace and energy for delivering;

  • Effectively manage and communicate change within the department in order to increase staff and process effectiveness;

  • Provide access to accurate and consistent information and services across all channels;

  • Ensure a seamless experience for clients;

  • Improve service delivery for clients;

  • Engage in continuous brand building to become the trusted partners to clients.

    Emerging Leaders Competency Descriptions

  • Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.

  • Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the
    team and fits in well.

  • Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.

  • Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.

  • Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

  • Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.

  • Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.

  • Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.

  • Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.

  • Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.

  • Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

    Technical/ Functional competencies

  • Strong technical skill/knowledge spanning enterprise infrastructure, Web-based application hosting and internet technologies

  • Knowledge of software, hardware, systems administration, and network technology

  • Thorough understanding of relational database theory and practice

  • Effective staff management and leadership skills.

  • Detail oriented and process focused

  • Self-motivated, self-starter who works well in a fast pace, growth orientated entrepreneurial environment.

    How to Apply

  • For more information and job application details, see; Britam Database Administrator Jobs in Kenya

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