Britam Credit Control Associate Jobs in Kenya

Britam Credit Control Associate Jobs in Kenya


Key responsibilities:

  • Perform monthly reconciliations for all debtor balances between the Line of Business systems and ERP.

  • Prepare an aging analysis as part of the credit control report to intermediaries.

  • Collect all outstanding debt from intermediaries and/or customers within the credit control policy.

  • Circulate debtor statements to intermediaries and engage with the Sales team on collection pipelines.

  • Prepare demand letters for issuance to intermediaries and/or clients

  • Perform regular visits to intermediaries and clients for statement reconciliation and collection of outstanding premiums.

  • Allocate all premiums received within 2 days from date of receipt.

  • Advise underwriters to debit or intermediaries to share allocation schedules and engage with cashiers for prompt receipting.

  • Generate accurate intermediary statements. Analyze and reconcile all intermediary statements and circulate on a monthly basis to all stakeholders to facilitate collection.

  • Ensure prompt and accurate payment of commissions to intermediaries.

  • Create and post commission payment vouchers in Line of Business systems and allocate to the respective intermediary statements.

  • Ensure timely resolution of all intermediary queries. Manage an issues tracker, updated daily with all issues raised.

  • Timely processing and payment of premium refunds, Risk management fees, Loyalty, and incentives to Fas/IFAs and Sales Team

    Key Performance Measures

  • As described in your Personal scorecard

    Knowledge, experience and qualifications required

  • Bachelor's degree in a business-related field

  • CPA(K) or other similarly recognized accounting profession qualification

  • 2-3 years of accounting experience in a similar role

  • Knowledge of ERP AP system and/or experience in using Oracle Financials would be an advantage

  • Strong computer and business solutions software skills

  • Strong analytical and problem solving skills

  • Analytical skills

    Leadership category responsibility framework (Core Competencies)

  • Emerging Leaders in Britam need to:

  • Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;

  • Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;

  • Ensure that department priorities are adhered to and effectively communicated;

  • Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;

  • Embody a high performance, proactive culture;

  • Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;

  • Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;

  • Effectively set and monitor priorities and objectives for more junior staff;

  • Understand and communicate objectives in relation to the larger organizational impact;

  • Effectively disseminate knowledge within the correct context, towards subordinates as well as management;

  • Appropriately model the company values while setting the pace and energy for delivering;

  • Effectively manage and communicate change within the department in order to increase staff and process effectiveness;

  • Provide access to accurate and consistent information and services across all channels;

  • Ensure a seamless experience for clients;

  • Improve service delivery for clients;

  • Engage in continuous brand building to become the trusted partners to clients.

    Emerging Leaders Competency Descriptions

  • Presenting and Communicating Information - Speaks fluently; expresses opinions, information, and key points of an argument clearly; presents effectively; response quickly to others ‘reactions and feedback during conversations; projects credibility.

  • Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information
    and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

  • Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.

  • Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.

  • Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

  • Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.

  • Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.

  • Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.

  • Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.

  • Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.

  • Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

    Technical/ Functional competencies

  • Knowledge of insurance regulatory requirements.

  • Knowledge of insurance products.

  • Sales and marketing management skills.

    How to Apply

  • For more information and job application details, see; Britam Credit Control Associate Jobs in Kenya


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