Britam Corporate Health Document & Data Operations Team Leader Jobs in Kenya
Britam Corporate Health Document & Data Operations Team Leader Jobs in Kenya
Job Purpose: Supervise and co-ordinate the activities under the on-boarding, claims & the support services functions within the DDO function.
Ensure data verification and validation processes through relevant lines of business system guidelines.
Queue management / Daily work allocation on the document management system.
Key responsibilities
Provide prompt, efficient and effective operational support by performing approver and quality assurance of customer data & information on the customer in our line of business systems.
Daily & monthly reporting of processes from various lines of business systems
Carrying out a Quality assurance function for data captured, verifying KYC assessment and ensuring adherence of set procedures and guidelines thus limiting the exposure to risk and litigation.
Ensure client details/ instructions are accurately and timely processed
Tracking of application forms and claims document shared for processing from the different line of business
Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
Escalate quality issues to Operations manager for management.
Participate in development of knowledge base within DDO
Performance management of the allocated team members.
Approving all approved underwriting businesses to be booked and also claims processed for payment.
Ensure all reimbursements are processed as per SLA
Ensure all endorsements are processed as per SLA
Ensure all policies new and renewal are processed as per SLA
Ensure all claims from service providers are processed as per SLA
Ensure all reconciliation service provider invoices are reviewed and shared as per SLA
Key Performance Measures
As described in your Personal Score Card
Knowledge, experience and qualifications required
Degree from a recognized university.
3 - 5 years total working experience handling data & document operations within the financial services environment.
Excellent knowledge of Britam’s products and services
Leadership category responsibility framework (Core Competencies)
Team Leaders in Britam need to:
Operationally lead a team to service customers from a sustainable and growing customer base whilst increasing profit;
Ensure the company’s objectives are met by being a vision carrier and by implementing strategy and operational outputs;
Effectively run the business and manage staff in order to enable functional leaders to focus on developing strategy;
Effectively identify and define key performance areas, deadlines and goals for their team in order to optimise operational effectiveness;
Ensure the department has the most appropriate people capability through effective inspirational leadership, people development, effective selection and optimised succession planning;
Create a high performance, proactive culture and motivated team;
Monitor operational implementation, budgets, plans, goals and outputs in order to ensure alignment with the departmental strategy;
Ensure that department priorities are adhered to and effectively communicated;
Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
Appropriately model the company values while setting the pace and energy for delivering;
Benchmark operational activities internally as well as externally in order to be a leader in the industry;
Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
Provide access to accurate and consistent information and services across all channels;
Adequately manage operational risk.
Team Leader Competency Descriptions.
Leading and Supervising - Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledges high potential talent within the team; sets and articulates the departmental strategy and organisational values through own personal behaviour.
Adhering to Principles and Values - Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
Analysing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information
or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue in the team or department may be a part of a much larger system / issue in the organisation.
Planning and Organising - Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks, projects and team objectives; manages time effectively; monitors team performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations- Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves project and team goals.
Deciding and Initiating Action - Ensures team objectives are met; takes responsibility for decisions, actions, projects and people while focussing on the achievement of team results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with all information available; team decisions and actions take into account possible impact on all parts of the department.
Relating and Networking - Easily establishes, as well as assists others in building meaningful relationships with customers and staff; relates well to people at all levels in the department; builds effective networks within, as well as outside the department; facilitates the resolutions of conflict and manages disagreements within team with tact and diplomacy.
Persuading and Influencing- Gains clear agreement and commitment from team members; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and / or department; takes care to manage the team’s impression and brand on others.
Creating and Innovating- Produces new ideas, approaches, and insights; facilitates the creation of innovative products or designs; produces a range of solutions to problems.
Formulating Strategies and Concepts - Works strategically to realise team goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks, projects and decision-making; takes account of a wide range of issues across, and related to the team.
Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and proactively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Presenting and Communicating Information - Speaks fluently; expresses team objectives, opinions, information and key points of an argument clearly; responds quickly to the needs of the team and to their reactions and feedback when communicating; projects credibility.
Technical/ Functional competencies
Knowledge of insurance products
Should possess functional knowledge, be result oriented and have problem solving skills.
Consistency in adherence to the application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, and resource utilization.
Interpersonal skills to effectively communicate with and manage expectations (internal) and other stakeholders who impact performance.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Ability to take initiative/responsibility to ensure that daily duties, routines and related additional tasks are completed timely.
How to Apply
For more information and job application details, see; Britam Corporate Health Document & Data Operations Team Leader Jobs in Kenya
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