Bridge Talent Management Order to Cash Manager Jobs in Kenya

Bridge Talent Management Order to Cash Manager Jobs in Kenya; The Order to Cash Manager is responsible for ensuring timely and accurate order fulfilment while acting as the primary customer focal point for any operational matters related to order status. The role interacts closely with Sales, Demand & Supply Planning (D&S), and Operations to ensure smooth order execution, high service levels, and On-Time, In-Full (OTIF) delivery.

Duties & Responsibilities

Order Fulfilment & Customer Liaison

Ensure all customer orders are fulfilled accurately and delivered OTIF

Serve as the primary point of contact for customers regarding operational matters and order status

Proactively communicate updates, delays, or issues to stakeholders and customers

Collaborate with Sales, Operations, and D&S Planning to resolve order fulfilment challenges

Cross-Functional Coordination

Work with Sales to align orders with customer priorities and commitments

Coordinate with D&S Planning to align orders with demand forecasts and supply availability

Collaborate with Operations to ensure orders are processed, staged, and dispatched on time

Facilitate smooth communication between stakeholders to enhance service levels

Order Management & Documentation

Oversee order entry, validation, and processing to ensure accuracy

Ensure proper documentation of orders, deliveries, and invoicing

Collaborate with Sales & Finance for timely and accurate invoicing

Process Optimization & Reporting

Track OTIF, order accuracy, and fulfilment KPIs

Identify process gaps and implement improvements to enhance delivery reliability

Team Management

Lead and coach the O2C team to ensure smooth execution of order

fulfilment

Monitor team performance and ensure workload is effectively distributed

Job Requirements

Qualifications & Experience

Bachelor’s degree in Supply Chain, Business Administration, or related field

5+ years of experience in Order to Cash, Customer Service, or Supply Chain operations in the FMCG sector

Strong understanding of order fulfilment, invoicing, and cross-functional coordination

Experience with ERP systems (SAP, Oracle, or similar)

Proven experience with ERP system integration and coordination with third-party warehouses

Excellent communication, analytical, and problem-solving skills

Key Competencies

Strong operational focus and delivery orientation

Customer-centric mindset

Attention to detail and process discipline

Ability to collaborate effectively across Sales, D&S Planning, and Operations

Proactive and solution-oriented approach

KPIs / Success Metrics

OTIF (On-Time, In-Full) delivery rate

Order processing and invoice accuracy

Timeliness of order fulfilment and documentation

Customer satisfaction related to order execution

Process efficiency and continuous improvement initiatives
How to Apply

For more information and job application details, see; Bridge Talent Management Order to Cash Manager Jobs in Kenya

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