Bridge Talent Management Front Office Executive Jobs in Kenya

Bridge Talent Management Front Office Executive Jobs in Kenya; We are currently hiring a Front Office Executive on behalf of our client in the hospitality industry. The ideal candidate should have prior experience working in a hotel front office environment, with a solid understanding of guest relations, reservations, and front desk operations.



Key Responsibilities:

Handle guest check-in and check-out procedures smoothly and professionally

Manage phone, email, and in-person reservations

Address and resolve guest inquiries, concerns, and complaints promptly

Maintain the guest ledger and manage billing and payment processes

Coordinate with other departments to ensure guest satisfaction

Manage online bookings and guest communication platforms

Assist with daily front office reports and documentation

Upsell hotel services and packages to maximize revenue

Ensure professional front desk presentation and conduct


Requirements

Minimum 2 years of experience in a hotel front office or guest service role

Strong communication and interpersonal skills

Familiarity with hotel reservation systems / PMS

Well-groomed and professional appearance

Ability to handle high-pressure situations with grace and efficiency

Flexible with shifts, including weekends and holidays


Benefits

Minimum 2 years of experience in a hotel front office or guest service role

Strong communication and interpersonal skills

Familiarity with hotel reservation systems / PMS (e.g., Opera, IDS, Cloudbeds)

Well-groomed and professional appearance


How to Apply

For more information and job application details, see; Bridge Talent Management Front Office Executive Jobs in Kenya

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