Bridge Talent Management Front Office Executive Jobs in Kenya








Bridge Talent Management Front Office Executive Jobs in Kenya; We are currently hiring a Front Office Executive on behalf of our client in the hospitality industry. The ideal candidate should have prior experience working in a hotel front office environment, with a solid understanding of guest relations, reservations, and front desk operations.



Key Responsibilities:

  • Handle guest check-in and check-out procedures smoothly and professionally

  • Manage phone, email, and in-person reservations

  • Address and resolve guest inquiries, concerns, and complaints promptly

  • Maintain the guest ledger and manage billing and payment processes

  • Coordinate with other departments to ensure guest satisfaction

  • Manage online bookings and guest communication platforms

  • Assist with daily front office reports and documentation

  • Upsell hotel services and packages to maximize revenue

  • Ensure professional front desk presentation and conduct


    Requirements

  • Minimum 2 years of experience in a hotel front office or guest service role

  • Strong communication and interpersonal skills

  • Familiarity with hotel reservation systems / PMS

  • Well-groomed and professional appearance

  • Ability to handle high-pressure situations with grace and efficiency

  • Flexible with shifts, including weekends and holidays


    Benefits

  • Minimum 2 years of experience in a hotel front office or guest service role

  • Strong communication and interpersonal skills

  • Familiarity with hotel reservation systems / PMS (e.g., Opera, IDS, Cloudbeds)

  • Well-groomed and professional appearance


    How to Apply

    For more information and job application details, see; Bridge Talent Management Front Office Executive Jobs in Kenya

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