Bridge International Academies Vice President - Operations Jobs in Kenya

Bridge International Academies Vice President - Operations Jobs in Kenya

About the Role

The Vice President, Operations is responsible for providing overall leadership to the Operations teams in territory, the design and coordination of all systems, processes and data capture, and overseeing the execution, management and innovation of the Customer Care call centre (our support hub), Quality Assurance, and Supply Chain functions.

This is a job for someone who has the ability to drive and demand operational excellence from large and diverse teams, while having a creative and agile approach to problem solving, a data-driven systems orientation to complex problems, and most importantly, a passion and relentless focus on parent satisfaction.

Previous experience in startup environments, or large-scale multi-unit retail environment with a culture of total focus on customer satisfaction is a major advantage, as is work in a fast-paced data-driven, systems-oriented culture.

The role is based in our Nairobi office, supporting all operating markets and support offices across the globe.


  • Provide leadership for our Operations teams and build an environment of operational excellence.
  • Design highly-structured, insightful processes, and systems with a data-driven approach to optimize every aspect of the operations of our schools and the associated central office support.
  • Develop and oversee execution of standard operating procedures to support our expansion into new markets and stand up operations in a new territory.
  • Identify opportunities to increase efficiencies and reduce costs in territories by centralizing select processes/functions in a shared services environment e.g. Customer Care.
  • Support the implementation of best-practice and standards to all our countries and ensure that our academy and central support operations are architected for growth, cost effectiveness, and operational excellence.
  • Work with various internal stakeholders (Territory Managing Directors and Territory Operations Directors) to develop standard operating procedures for managing territory operations, measuring progress and adjusting processes to optimize for inefficiencies.

  • Bachelor’s degree required. MBA is preferred
  • Minimum of 10 years of experience within Operations functions
  • Minimum of 5 years of experience in a senior level managerial level role is required.
  • Experience managing a multi-unit retail environment
  • Experience developing and managing a culture of total focus on customer satisfaction
  • Work experience drastically improving the productivity and reducing cost of a product or service
  • Work experience managing and coordinating several teams to deliver on a tight schedule
  • Work experience in emerging markets
  • Record of building data-driven operational systems
  • Ability to discuss a wide range of topics from business strategy to the tactical execution of the strategy
  • Excellent organizational, leadership, analytical problem solving and strategic thinking skills
  • Ability to build cross-functional partnerships and engage in and lead cross-functional teams and initiatives
  • Excellent written and verbal communication skills
  • Must be able to work in a fast-paced
    environment with dynamic priorities and demands

    You’re also
  • A detailed doer – You have a track record of getting things done.
  • You’re organized and responsive.
  • You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done.
  • You can multi-task dozens of such projects at once and never lose sight of the details.
  • Likely, you have some experience in a start-up or other rapid-growth company.
  • A creative problem-solver – Growing any business from scratch comes with massive and constant challenges.
  • On top of that, Bridge works in often fragile, sometimes volatile low-resource communities and with complex government systems.
  • You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand.
  • A relentless advocate – The children we serve and teachers we empower never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future).
  • You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like.
  • Every decision you make considers their benefit, experience, and value.
  • A malleable learner – You believe you can always do better.
  • You welcome constructive criticism and provide it freely to others.
  • You know you only get better tomorrow when others point out where you’ve missed things or failed today.
  • A data-driven decision-maker – When making decisions, you don’t rely your intuition alone.
  • You collect data, you analyze it and make decisions with clear justifications.
  • A curious investigator – You ask why a lot.
  • You don’t just take what you see and accept it.
  • You wonder why it is that way, and are aware that the world we see is created by human choices and actions – and it could be different.
  • You wonder, and see the world as wonderful even when you want to change a part of it that is unjust.

    How to Apply
  • Interested and qualified candidates should apply online by 19th September 2019
  • For more information and job application details, see; Bridge International Academies Vice President - Operations Jobs in Kenya

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