Brewery Customer Service Representatives Jobs in Kenya

Brewery Customer Service Representatives Jobs in Kenya

Job Title:
  • Customer Service Representative
    Job Category:
  • Customer Service
    Job Type:
  • Full Time

    Our client is among the leading brewery groups in the world today with a large portfolio of beer and other beverages brand and they are looking for a reliable and Competent Customer Service
    Representative to join their Kenya team

    Customer Service Representative Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive
    communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

    Requirements
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity
    with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • At least 2 years relevant working experience

    How to Apply
  • Applicants can send their CV and state the position applied for in their subject of the email to us before 8th May 2019.
  • Kindly do not apply if you do not meet minimum requirements.
  • Recours Four Kenya Consultants Limited
  • Email: https://r4kenya.com/jobs/customer-service-representative-jobs-in-kenya-apply-now/
  • We are located on 4 th floor, Kipro Centre in Westlands, Nairobi
  • For more information and job application details, see; Brewery Customer Service Representatives Jobs in Kenya

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