Brewery Customer Service Representatives Jobs in Kenya
Brewery Customer Service Representatives Jobs in KenyaJob Title:Customer Service Representative
Our client is among the leading brewery groups in the world today with a large portfolio of beer and other beverages brand and they are looking for a reliable and Competent Customer ServiceManage large amounts of incoming calls
Representative to join their Kenya team
Customer Service Representative Responsibilities
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
At least 2 years relevant working experience
How to Apply
Applicants can send their CV and state the position applied for in their subject of the email to us before 8th May 2019.
Kindly do not apply if you do not meet minimum requirements.
Recours Four Kenya Consultants Limited
We are located on 4 th floor, Kipro Centre in Westlands, Nairobi
For more information and job application details, see; Brewery Customer Service Representatives Jobs in Kenya
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