Branch Customer Service Associate Jobs in Kenya

Branch Customer Service Associate Jobs in Kenya

Branch Overview:

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets.

We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.

Branch’s mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets.

In 2019, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive.

Job Overview :

You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Nairobi and will report to the Customer Service Manager.

Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day work week.

Responsibilities:

Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform

Responding to customer inquiries via Social Media platforms like Facebook,

Twitter, E-mail, Instagram & Google Play

Escalating customer feedback and IT issues to help improve our product

Qualifications :

1-3 years of previous job experience in customer service

Passionate about our mission and our customers

Highly entrepreneurial, proactive, and willing to get your hands dirty

Excellent communication skills, both oral and written

Good grammar, spelling, and punctuation

Driven by data and highly analytical, a good understanding of excel preferred

Good typing speed (ideally above 45 wpm)

The ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

Benefits of Joining

Mission-driven, fast-paced and entrepreneurial environment

Competitive salary and equity package

A collaborative and flat company culture

Fully-paid Premium Plan medical coverage

Industry leading vacation policy

Generous child bonding leave policy

Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)

Flexible working hours

Weekly team meals and social events (virtual for now!)


How to Apply

For more information and job application details, see; Branch Customer Service Associate Jobs in Kenya

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