BrainShare Technologies Technical Support Officer Jobs in Nigeria

BrainShare Technologies Technical Support Officer Jobs in Nigeria

Main Duties

  • Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.

  • Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.

  • Develop solutions that drive the success of our network.

  • Participate in developing policies, procedures and technical reports.

  • Leverage networking tools to identify & mitigate networks anomalies.

  • Ensure stable & reliable ISP network services.

  • Monitors the network performance on daily basis.

  • Handles & coordinates network trouble shooting & fault analysis.

  • Manages deployment & maintenance of network monitoring, analysis & reporting tools.

  • Manages installation of network hardware & software.

  • Contribute to design & enhancement of the Company datacentre infrastructures.

  • Manages outages bridges, compose detailed shift and outage reports to Management.

  • Research and identify solutions to software and hardware issues.

  • Diagnose and troubleshoot technical issues, including account setup and network configuration.

  • Ask customers targeted questions to quickly understand the root of the problem.

  • Track computer system issues through to resolution, within agreed time limits.

  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

  • Provide prompt and accurate feedback to customers.

  • Any other Tasks assigned to you by the Management.
    Personal Qualities & Qualifications

    Job Holder need to be:

  • Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution.

  • Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.

  • A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.

  • An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.

  • A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network - Strategies/Solutions execution, reporting and evaluation.

    Demand on the Job:

  • Must have 2 years cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.

  • Ability and wiliness to work long hours and meet tight deadlines.

  • Ability to work under none or minimal supervision.

  • Maybe required to work weekends and in shifts.

    Age Bracket:

  • 25 - 40 years of age.


  • N120,000 - N150,000 Monthly.

    How to Apply

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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