BrainShare Technologies Customer Support Officer Jobs in Nigeria

BrainShare Technologies Customer Support Officer Jobs in Nigeria

Main Duties

  • Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.

  • Maintaining a positive, empathetic and professional attitude toward Customers at all times.

  • Manage large incoming calls from Customers.

  • Generate sales leads.

  • Responding promptly to Customer inquiries.

  • Identify and assess Customers’ needs to achieve satisfaction.

  • Communicating with Customers through various channels e.g email, sms and phone call etc.

  • Acknowledging and resolving Customer complaints.

  • Knowing the company services inside and out so that you can answer questions easily.

  • Processing orders, forms, applications and requests.

  • Keeping records of Customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing prompt feedback on the efficiency of the Customer service process.

  • Assist in managing a Team of trainees or junior Customer Support representatives in NOC.

  • Ensure Customer satisfaction and provide professional Customer support at all times.

  • Build sustainable relationships and trust with Customer accounts through open and interactive.

  • Provide accurate, valid and complete information by using the right methods/tools e.g MOWE, ZALPRO

  • Liaise with Technical Team, Engineering and Account departments on fault resolutions and Customer account reconciliation.

  • Handle Customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  • Troubleshoot with Customer over phone and resolve issues promptly.

  • Keep records of Customer interactions, process Customer accounts and file documents.

  • Follow communication procedures, guidelines and policies.

  • Take the extra mile to engage Customers.

  • Any other Tasks assigned to you by the Management.

    Personal Qualities & Qualifications

    Job Holder need to be:

  • Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.

  • Problem-solving skills.

  • Ability to communicate clearly.

  • A highly effective
    individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

  • Service and process knowledge.

  • Friendly attitude.

  • Empathy.

  • Strong time Management.

  • Strong Crisis Management.

  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

    Demand on the Job:

  • Must have al teast 1 year cognate experience in Customer Support telecommunication related organisation especially ISP firm.

  • Ability and wiliness to work long hours and meet tight deadlines.

  • Ability to work under none or minimal supervision.

  • Ability to work weekends and in shifts.

    Age Bracket:

  • 25 - 35 years of age.


  • N80,000 - N120,000 / month.

    How to Apply

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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