Boma Inn Receptionist Jobs in Kenya

Requirements & Qualifications

Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or related field.

Proficiency in OPERA PMS (mandatory).

Good understanding of Front Office operations (check‑in, check‑out, reservations, room allocation, guest profiles).

Basic knowledge of cashiering, billing, payment processing, and reconciliation.

Excellent customer service and guest‑relations skills.

Strong communication and interpersonal skills.

Good computer literacy and ability to work with hotel systems and Microsoft Office.

Strong upselling and cross‑selling skills to increase hotel revenue.

Professional grooming and presentation.

High attention to detail, accuracy, and confidentiality.

Experience

Minimum 1–2 years’ Front Office/Reception experience, preferably in a hotel environment.

Previous experience using OPERA PMS.

Experience in Front Office cashiering.

Demonstrated guest service, complaint handling, and service recovery experience.

Experience in upselling rooms, facilities, F&B, or guest services (advantage).

Experience in 4‑star or 5‑star hotels (advantage).

Experience handling corporate guests, VIPs, groups, and walk‑ins (advantage).

How to Apply

Interested candidates should send their CV and Cover Letter with “Receptionist” as the email subject to:
careers@theboma.co.ke

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