Bollard Consulting Limited Medical Receptionist Jobs in Kenya


The Receptionist attends to patients on the phone and in person, coordinating and organizing appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Duties & Responsibilities

  • Greet and attend to patients in person and over the phone.

  • Professionally assist doctors, staff, visitors and patients.

  • Maintain business inventory including supplies, equipment scheduling and maintenance repairs.

  • Answer phone calls in a professional and courteous manner.

  • Maintain confidentiality of doctor, staff and patient information.

  • Schedule appointments between doctors and patients.

  • Liaise between medical departments with discretion and professionalism.

  • Assist with admissions and treatment as per agreed protocols.

  • Ensure adequate stock levels and timely ordering.

  • Communicate medical results to patients under clinical supervision.

  • Complete accurate documentation of patient visits.

  • Register patients according to established protocols.

  • Assist patients with forms and documentation including medical insurance.

  • Ensure patient information is accurate including billing details.

  • Inform patients of medical office procedures and policy.

  • Maintain and manage patient records.

  • Facilitate co‑pays and payments by informing patients.

  • Report statistics as required.

  • Schedule hospital admissions, tests, scans and outside appointments.

  • Complete other clerical duties as assigned.

  • Ensure reception area is well maintained, neat and clean.

  • Safeguard patient
    privacy and confidentiality.

    Key Qualifications & Experience

  • Diploma or Degree in Front Office Management, Secretarial Studies, Business Administration or related field.

  • Certification in Front Office Operations is an added advantage.

  • Minimum two (2) years of experience in a healthcare facility as a medical receptionist.

  • Knowledge of medical terminology, procedures and diagnosis.

  • Proficiency in computer and relevant software applications.

  • Knowledge of general administrative and clerical procedures.

  • Experience in healthcare industry is an added advantage.

    Key Competencies & Skills

  • Strong communication skills.

  • Information collection and management.

  • Planning and organizing.

  • Attention to detail.

  • Customer service orientation.

  • Adaptability.

  • Confidentiality and integrity.

  • Dependability.

  • Hospitality and courtesy.

    How to Apply

    For more information and job application details, see; Bollard Consulting Limited Medical Receptionist Jobs in Kenya

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