Bizpool Africa Client Service Officer Jobs in Nigeria

Bizpool Africa Client Service Officer Jobs in Nigeria


Summary

  • Our client is hiring a Young Client Services Officer to help them keep growing their client base and interact with existing clients

  • We require a dedicated and ambitious female candidate who has a passion for this role.

    Responsibilities

  • Interact with our clients and build relationships with them while making sure they are satisfied.

  • Oversee our sales associate and ensure they are providing an exceptional customer service

  • Organise creative ways to deliver an exceptional client experience

  • Develop and oversee the implementation of client service systems

  • Resolve complex client problems in a professional manner

  • Coach and support team members to help them meet departmental goals

  • Keep records and documentation of client interactions to improve customer service

  • Create monthly and quarterly reports to determine business performance from client interaction.

    Qualifications

  • Bachelor's Degree

  • 2+ years prior experience in customer service or client service-related roles.

  • Excellent communication skills and ability to anticipate the needs of customers

  • Must demonstrate strong analytical thinking skills

  • Should possess strong problem-solving skills and the ability to make sound judgement calls

  • Superior organizational and Time management skills

  • Innovative, creative thinking
    skills to ensure the organization is providing a cutting edge client experience

  • Proven experience in a leadership role is required.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • recruitment@bizpool.africa using the Job Title as the subject of the email.


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