Betin Customer Service Agent Jobs in Kenya

Betin Customer Service Agent Jobs in Kenya


A customer service representative, or CSR, will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:

  • Manage large amounts of incoming calls/emails/chats/social media queries
    Identify and assess customers’ needs to achieve satisfaction and first hand resolution
  • Build sustainable relationships and trust with customer through open and interactive communication
    Provide accurate, valid and complete information by using the operational tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and department KPI’s; follow up to ensure resolution; follow up with the customer to provide resolution feedback
  • Keep records of customer interactions, process customer accounts and file documents in CRM system
    Follow department communication procedures, guidelines and policies
  • Take the extra mile to engage customers and is familiar with customer care WOW approach
    Actively participate in team meetings and shift briefings and provides valuable customer feedback to line managers
  • Identifies current issues and ongoing problems that needs to be addressed, communicates the same to the line manager

    Knowledge, Skill Set & Qualifications Required

  • Proven customer support experience or experience as a client service representative in large organizations handling high customer traffic.
  • Minimum experience of 1 year is
    required.
    Track record of over-achieving quota
  • Strong phone contact handling skills, written communication and active listening
  • Familiarity with CRM systems and practices
  • Must be organized and able to handle large number of customer care inquires
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be conversant with composing emails and Outlook interface
  • Must be self-guided and motivated, working to complete tasks thoroughly and requesting assistance if needed
  • Proactively analyze and clearly communicate issues and suggested solutions to management
  • Suggest continuous improvement ideas and assist in the implementation of new departmental efficiencies
  • Ability to make the right decisions for the business

    How to Apply

  • Interested candidates to apply to jobs@betin.co.ke quoting the position as the subject by Monday 14th January 2019


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