Betin Business Acquisition Executive Jobs in Kenya

Betin Business Acquisition Executive Jobs in Kenya


Location:

  • Head Quarters but with possible travels

    Contract duration:

  • 6 months (Renewable based on performance)

    Probation period:

  • 3 months

    Responsibilities:

  • Provide first level contact for Agents’ applications.
  • Ensure to have clear understanding of all Betin products and platforms.
  • Ensure to have clear understanding of the Betin Agent Business Model.
  • Ensure to have clear understanding of the Agents’ commission structure.
  • Ensure to have clear understanding of what is required from the Agents as initial investment and requirements.
  • Preserve and grow your knowledge of help desk procedures, products and services.
  • Follow up on agents’ applications, incoming calls and call backs ensuring that they provide all necessary information to qualify for a visit.
  • Liaise with the Agent Recruitment Officers by sharing all complete and incomplete applications.
  • Cooperate with Agent Recruitment Officers by taking through the business presentation walk-in Agents.
  • Properly escalate unresolved queries to the next level of support.
  • Provide excellent customer service and exceed agents’ expectations.
  • Ensure proper recording, documentation and closure of applications.
  • Report to senior manager accurately and according to provided guidelines.
  • Recommended procedure modifications or improvements.
  • Ensure to be actively involved in the recruitment and training of new team members.
  • Coach and lead all new members of staff and ensure they have a clear understanding of the team’s and individual objectives.
  • Monitor all team members’ performances through
    an official appraisal process.
  • Deal with under performances through the support of our HR department.
  • To maintain confidentiality at all times in accordance with company policy, data protection and privacy legislation.
  • Perform any other duty that may be assigned from time to time.

    Qualifications:

  • Proven working experience in providing help desk support
  • Excellent people and sales skills and ability to work with people from diverse backgrounds.
  • Diploma / bachelor’s Degree in sales & Marketing
  • Must have clear understanding of online gaming products and platforms; gaming bonuses and promotions.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent organization skills.
  • Ability to multitask and successfully operate in a fast paced, team environment.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel).

    How to Apply

  • Interested candidates to apply to [email protected] quoting the position as the subject by Monday 5th November 2018.

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