BetaFriend Customer Care Service Representative Jobs in Nairobi, Kenya
BetaFriend Customer Care Service Representative Jobs in Nairobi, KenyaPosition Description: The incumbent will be responsible for providing sports betting guidance to the customer care team as well as handle technical tasks pertaining to the sports betting department.
The responsibilities are as follows:
Handle sports betting customer care queries
Actively interact with customers on all social media platforms run by Oxygen 8
Provide daily communication via sms and/or email to all the interested stakeholders
Monitor all active accounts and account behaviour; and provide feedback on the same
Activate accounts and engage with new registrations as well as re-activations
Provide training and education on sports betting products to all concerned parties
Remain abreast with all regulatory compliance and industry specific requirements
Preparation and submission of regulatory returns
Monitor competitor activity including product, pricing and competitiveness and generate a report accordingly to disseminate to all interested parties
Confirm our own offers, accuracy in setup information and odds; and compare the same with established brands internationally. This includes interaction and corrective action with platform providers
Monitor product performance and report accordingly ensuring that the proposition is appropriate and competitive
Assist in reporting and reconciliations
Assist in marketing plans and events
Update site CMS
Assist with creative tasks as directed by management
Skills & Requirements
Commitment to BetaFriend Limited Aims, objectives and principles
3+ years’ experience in Sports Betting & related to the mobile industry and/or Gaming
Proactive; able to set challenging personal goals and remain motivated despite obstacles
Excellent organisational skills and attention to detail
Creative, flexible, able to use own initiative to solve problems
Possesses a “can-do” infectious positive attitude
Must have a strong integrity, be honest, accountable, reliable and assertive
Must have excellent written, verbal and interpersonal communication skills in English and Kiswahili
Must be able to effectively use office equipment, computers and scanner and other resources for completion of projects
How to Apply
Interested candidates should apply by emailing a CV and Cover Letter explaining their interest in the position and what they could bring to it to
Please specify the job title in the email subject.
Only complete applications will be considered.
Only successful applicants will be contacted.
The position will be based in Nairobi, Kenya and should be available to start ASAP.
Please send your resume by COB July 31,2020.
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