Beckley Consulting Customer Care Executive Jobs in Nigeria

Beckley Consulting Customer Care Executive Jobs in Nigeria

Key Responsibilities
The Customer Care Executive would have the following responsibilities:

Attend to Customer’s Issues & resolve them in a timely & efficient manner

Coordination with Support Teams and ensuring the customer's issues is resolved efficiently and effectively

Raising, following up and closure of Trouble Tickets

Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process

Follow up for Collections through timely reminders to Enterprise & Retail Customers

Ensuring Collections of receivables is achieved as per the set targets

Service & MTTR Improvement Plans

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Generate Sales Leads.

Qualifications

Minimum of B.Sc / HND in Science preferable, any other discipline may also apply

NYSC Certified

Skills Required:

Fair Knowledge of Telecom Technologies:

Internet Bandwidth & Leased Circuits

Smart Solutions & Internet of Things (IoT)

Internet Broadband

Soft Skills & Characteristics:

Strong organizational skills

Self-motivated and detail-oriented

Quick to collaborate and coordinate with team members when necessary

Prior experience working with Telecommunication Customer Care Department

Strong math and critical reasoning skills

Customer Relationship Management

Integrity & Honesty

Team Player

Interpersonal Skills

Resourcefulness & Result Oriented approach

Customer Oriented Approach

Strong Oral & Written Communication

How to Apply

Interested and qualified candidates should send their CV to: recruitment@beckleyconsulting.com using the Job Title as the subject of the mail.

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