Barloworld Equipment Service Manager Level 2 Global Grade 13 Jobs in South Africa

Barloworld Equipment Service Manager Level 2 Global Grade 13 Jobs in South Africa

Key Output

• Lead a regional service operation

• Manage and report on all key service deliverables, including all KPIs, attributes and safety.

• Ensure all relevant policies procedures, and guidelines e.g. warranty, IEVM, Quality Checklists, etc are applied

• Utilise appropriate processes (SOR, Service Excellence, Quality systems – ISO & Contamination Control, etc.) to regularly review and report on service operational team performance.

• Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self

• Effective relationship building with external and internal customers

• Ensure customer satisfaction by implementing strategies and meeting customer needs

• Understand competitive status and develop counter strategies

• Carry out regular marketing audits to monitor sales performance of components

• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)

• Apply Warranty policies and procedures this includes Warranty decisions and Service Warranty investigations.

• Ensure Outputs of Service Audits are achieved, Effective control of team expenses and Work-in-Progress

Qualification, Experience and

Competencies

• Matric / Grade 12 qualification

• Qualified Artisan or Applicable Engineering Diploma / Degree (Mechanical, Electrical)

• Minimum 5 years management experience in the customer interface (Managing a section or Site)

• Problem Solving and Mechanical Reasoning

• Drive, Energy and Initiative, Teamwork, Influencing and Negotiation

• Business and Financial Acumen, Participative Management

• Motivating Others and Developing People, Technical Competence

• Practical Execution Management (Planning, Organising & Monitoring)

• Customer Responsiveness

How to Apply

For more information and job application details, see; Barloworld Equipment Service Manager Level 2 Global Grade 13 Jobs in South Africa

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